Amanda Toliver
New York,NY
Summary
Luxury retail professional with 10+ years of experience driving high-volume sales, VIP client engagement, and brand-aligned execution across flagship and corporate environments. Proven ability to generate $300K+ annual revenue, build and retain high-value client portfolios, and translate frontline insights into scalable strategies that enhance customer experience, CRM performance, and omnichannel growth.
Overview
14
14
years of professional experience
Work History
Sales Associate II & Brand Engagement Specialist
Coach New York
New York, USA
01.2023 - Current
- Generate $20K-$30K+ in monthly sales, exceeding $300K annually.
- Maintain $500+ average hourly sales with a 0% return rate.
- Manage a VIP client book of 450+ customers and achieve 95%+ enrollment into loyalty programs.
- Execute secure remote transactions and collaborate cross-functionally on campaigns and customer experience initiatives.
- Assisted customers in selecting luxury handbags and accessories.
- Provided exceptional service to enhance customer shopping experiences.
- Maintained knowledge of current fashion trends and product offerings.
- Collaborated with team members to achieve store sales goals.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to attract customer interest.
- Educated customers on product care and usage guidelines.
- Helped customers find specific products, answered questions, and offered product advice.
Beauty & Fragrance Sales Associate
Victoria’s Secret
New York, USA
01.2015 - 01.2020
- Served 1,500+ customers daily at a high-volume flagship location.
- Recipient of a fragrance excellence award.
- Averaged $320/hour in sales and supported team engagement and training initiatives.
- Assisted customers in selecting fragrances that matched their preferences.
- Demonstrated product knowledge to enhance customer shopping experiences.
- Maintained attractive product displays to engage and entice shoppers.
- Processed transactions accurately and efficiently at the point of sale.
- Collaborated with team members to achieve store sales goals.
Celebrity Personal Assistant
Toccara Jones
Los Angeles, USA
01.2012 - 01.2015
- Managed $100K+ in luxury merchandise, coordinated high-profile brand collaborations, and supported styling for public appearances and media events.
- Oversaw international travel logistics and managed social media presence.
- Managed daily schedules and appointments for high-profile client engagements.
- Coordinated travel arrangements, ensuring seamless logistics for events and appearances.
- Handled confidential correspondence and communications with discretion and professionalism.
Education
Professional Shopper Certification -
Fashion Institute of Technology
B.A. - Geography (International Business & World Trade), Spanish
SUNY Buffalo
Study Abroad Program
University of Havana
Skills
- Luxury Retail Operations
- Client Experience
- VIP Clienteling
- CRM
- Loyalty Growth
- Omnichannel Sales
- Retail Strategy
- Execution
- Digital Brand Engagement
- Secure Remote Transactions
- Fragrance Expertise
- Beauty Expertise
- Fashion Expertise
Core Expertise
- Luxury Retail Operations
- Client Experience & VIP Clienteling
- CRM & Loyalty Growth
- Omnichannel Sales
- Retail Strategy & Execution
- Digital Brand Engagement
- Secure Remote Transactions
- Fragrance, Beauty & Fashion Expertise
Timeline
Sales Associate II & Brand Engagement Specialist
Coach New York
01.2023 - Current
Beauty & Fragrance Sales Associate
Victoria’s Secret
01.2015 - 01.2020
Celebrity Personal Assistant
Toccara Jones
01.2012 - 01.2015
Professional Shopper Certification -
Fashion Institute of Technology
B.A. - Geography (International Business & World Trade), Spanish
SUNY Buffalo
Study Abroad Program
University of Havana