Amanda Tom
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bachelor in Business Administration, Minor in Sociology
San Diego State University
01.2024 - Current
Front Desk Hostess
Palette Tea Garden
01.2021 - 01.2024
- Reservations
- Customer Service
- Phone service
- Handle online orders from Grubhub, DoorDash, and Ubereats
- Help close out final sales of takeout orders at the end of the shift
- Customer seating
- Help make phone takeout orders and regular takeout orders
- Payment with an online system, touchscreen, and card machine
- Front desk
- Clean
- Take care of customers
- Paperwork
- Streamlined check-in procedures for increased efficiency and a smoother guest experience.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
- Participated in regular team meetings where updates on policy changes were shared along with opportunities for training or personal development provided by the company.
- Maintained a welcoming atmosphere with a professional demeanor, engaging in friendly interactions with guests.
Associates Degree in Business Administration
College of San Mateo
01.2019 - 01.2024
Education
Associates Degree - Business Administration
COLLEGE OF SAN MATEO
01.2024
Bachelor - Business Administration, Minor in Sociology
SAN DIEGO STATE UNIVERSITY
01.2024
Skills
- Customer Service
- Computer
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Leadership
- Marketing
- Organization
- Friendly, Positive Attitude
- Problem-Solving
Aboutme - Achievements
- Magna cum laude
- Dean's Honors list
- Real Estate Professional Certificate
- Associates Degree in science to transfer Business Administration
- Phi Theta Kappa Society member
Timeline
Bachelor in Business Administration, Minor in Sociology
San Diego State University
01.2024 - Current
Front Desk Hostess
Palette Tea Garden
01.2021 - 01.2024
Associates Degree in Business Administration
College of San Mateo
01.2019 - 01.2024
Bachelor - Business Administration, Minor in Sociology
SAN DIEGO STATE UNIVERSITY
Associates Degree - Business Administration
COLLEGE OF SAN MATEO