Amanda Tomaz Oliveira

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings. Delivered outstanding first impressions by warmly greeting visitors upon arrival.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Streamlined check-in processes, reducing wait times for guests.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.