Amanda Tompkins
Huntington Beach,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
BJ's Restaurant and Brewhouse
10.2017 - Current
- Efficiently managed a fast-paced and high intensity environment while providing exceptional customer service
- Promptly resolved customer complaints ensuring a positive resolution, guest satisfaction, and repeat business
- Memorized extensive and rotating menu offerings to confidently recommend dishes and pairings to guests
- Consistently built strong rapport with guests, enhancing their dining experience and encouraging repeat visits
- Provided top-tier service to enhance guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant
Studio 4 Salon
01.2016 - 06.2017
- Assisted stylists with client services, including shampooing, blow-drying, and preparing clients for treatments
- Managed appointment scheduling and client check-ins, ensuring seamless daily operations
- Learned and adapted to various techniques and tools under the guidance of senior stylists to support salon services
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Server/Trainer/Caterer
Stonefire Grill
03.2013 - 01.2016
- Communicated effectively with event staff and clients to meet their needs and ensure a smooth catered event
- Trained 2-3 new employees at a time, instilling company standards and guiding them to be ardent team members
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Education
Licensed Cosmetologist -
School of Cosmetology
12.2015
Associates Degree - Liberal Arts
Santiago Canyon College
06.2014
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Quality control
- Safe food handling
- Sales techniques
- Order accuracy
Brandingstatement
I am an enthusiastic and customer-focused restaurant professional with over 10 years of experience in delivering exceptional dining experiences. I excel in managing fast-paced environments while ensuring guest satisfaction and upholding the highest restaurant standards and values.
Timeline
Server
BJ's Restaurant and Brewhouse
10.2017 - Current
Assistant
Studio 4 Salon
01.2016 - 06.2017
Server/Trainer/Caterer
Stonefire Grill
03.2013 - 01.2016
Associates Degree - Liberal Arts
Santiago Canyon College
Licensed Cosmetologist -
School of Cosmetology