Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Amanda Topley

Knoxville,TN

Summary

Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Recognized for problem-solving abilities, consistently delivering results in high-pressure environments. Possess great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Claims Specialist

Insurance Systems Inc (ISI)
01.2020 - 07.2025
  • Obtained my adjuster license to process the claims in several different states, and maintained the license with continuing education.
  • Prepared and reviewed claims and ensured the correct paperwork was filed to grant approval of coverage.
  • Communicated with clients to gather information for claims processing.
  • Collaborated with underwriting teams to provide insight on potential risks.
  • Utilized claims software systems to manage and track claims progress.
  • Calculated refunds, premiums, and adjustments.
  • Drafted statements (or intricate letters if denied) to summarize the claims outcomes.
  • Used critical thinking skills to review information in-depth to determine if it qualified for repossession.
  • Worked with outside repossession teams.
  • Assigned certain collaterals to be reviewed by third party adjusters to determine the extent of damages and cost of repairs.

Account Representative

Insurance Systems Inc (ISI)
01.2018 - 01.2020
  • Worked as the liaison between ISI and the many different financial institutions to provide information regarding their specific accounts.
  • Worked various in-depth reports to ensure correct information is sent out to the management teams of the banks and credit unions.

Customer Service Agent

Insurance Systems Inc (ISI)
01.2017 - 01.2018
  • Answered calls and email from borrowers using excellent communication skills and often de-escalating high stress situations.
  • Worked with insurance agents to obtain proof of insurance for the borrowers.

Data Entry

Insurance Systems Inc (ISI)
10.2016 - 12.2017
  • Used excellent typing skills to enter information provided on various forms of insurance documents into our system to provide proof of coverage, which would ensure the insurance we provided being accurately either applied or refunded as needed.

Insurance Verification Specialist

Insurance Systems Inc (ISI)
10.2015 - 09.2016
  • Used websites and contacted agencies to determine coverages and the dates of changes made to coverages.

Service and Operations Specialist

Elavon
01.2015 - 10.2015
  • Helped identify and report potential issues to minimize risk of fraud.
  • Provided customer service to businesses using Elavon products to authorize or deny credit card purchases.
  • Helped customers troubleshoot issues.

Cashier

Smoky Mountain Wine & Spirits
04.2014 - 12.2014
  • Handled money, cash and cards.
  • Answered customer questions and provide recommendations.
  • Helped locate products.

Night Audit

Comfort Inn Apple Valley
11.2003 - 12.2013
  • Check in and out guests.
  • Provided customer service to inhouse guests.
  • Answered calls and took reservations.
  • Balanced ledgers.
  • Ran hotel reports.
  • Daily Management reports using Microsoft Excel.
  • Trained other staff members.

Education

High School Diploma -

Cherokee High School
Rogersville, TN
01.2002

Skills

  • Customer service
  • Claims processing
  • Communication
  • Critical thinking
  • Data entry
  • Problem solving
  • Team collaboration

Affiliations

Knoxville Art Center Knoxville, TN
Watercolor painting
Acrylic painting
Oil painting
Pottery, hand building
Pottery, wheel throwing

Mighty Mud Knoxville, TN
Handbuilding
Wheel Throwing
Raku
Glazes

Arrowmont School of Art Gatlinburg, TN
Metal jewelry making
Stained glass
Pottery, hand building and sculpting

Accomplishments

  • Specialist of the Year 2021 - Honored with a company-wide recognition of exceptional dedication, hard work, and ongoing contributions to the organization’s growth and success.
  • Customer Service Award 2019 - Recognized through out the entire organization for outstanding customer service skills
  • Most "Raving Fans" Award 2018 - Earned top recognition among all employees

Certification

  • Obtained and actively maintained professional licensure across multiple states through ongoing continuing education.

References

References available upon request.

Timeline

Claims Specialist

Insurance Systems Inc (ISI)
01.2020 - 07.2025

Account Representative

Insurance Systems Inc (ISI)
01.2018 - 01.2020

Customer Service Agent

Insurance Systems Inc (ISI)
01.2017 - 01.2018

Data Entry

Insurance Systems Inc (ISI)
10.2016 - 12.2017

Insurance Verification Specialist

Insurance Systems Inc (ISI)
10.2015 - 09.2016

Service and Operations Specialist

Elavon
01.2015 - 10.2015

Cashier

Smoky Mountain Wine & Spirits
04.2014 - 12.2014

Night Audit

Comfort Inn Apple Valley
11.2003 - 12.2013

High School Diploma -

Cherokee High School

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