Amanda Toribio Herrera
Jamaica Queens,NY
Summary
Dedicated, hard-working professional transitioning into healthcare with a focus on nursing assistance. Currently enrolled in Austin Medical Assistant Training program for phlebotomy certification, expected completion in January 2026. Plans to attend Touro University in spring to pursue RN studies specializing in labor and delivery. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Dynamic sales associate with a strong focus on customer service and effective communication. Proven ability to build relationships and resolve issues, contributing to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Certified Nursing Assistant
Isabella Center for Rehabilitation and Nursing Care (Entry Level/training)
12.2025 - 01.2026
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Organized and managed patient charts and files.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Sales Associate/Cashier
KITH
01.2025 - 09.2025
- Provided product knowledge to customers, enhancing their purchasing decisions.
- Conducted inventory checks to maintain optimal stock levels and prevent shortages.
- Collaborated with team members to create effective promotional displays that attracted customers.
- Facilitated smooth sales transactions by efficiently processing payments and handling cash.
- Engaged with customers to build relationships and foster brand loyalty.
- Trained new sales staff on product offerings and customer service protocols.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Participated in team meetings to discuss sales strategies and improve performance.
- Tracked sales data and provided feedback to management for better inventory planning.
- Executed marketing initiatives to promote new product launches effectively.
- Utilized customer feedback to identify areas for service improvement.
- Greeted customers and provided exceptional customer service.
Cashier/Customer Service Cashier
Los Tacos No.1
07.2023 - 09.2025
- Resolved customer complaints promptly and effectively, ensuring satisfaction and loyalty.
- Greet guests warmly, take orders accurately, and provide fast, friendly customer service in a high-volume environment.
- Follow food safety and sanitation standards while maintaining a positive, team-focused attitude.
- Operate the POS system to process payments, handle cash, and manage receipts efficiently.
- Maintain a strong knowledge of the menu to answer questions, offer recommendations, and ensure order accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Keep the front counter, beverage station, and dining area clean, organized, and fully stocked.
- Trained new cashiers, leading them with a welcoming attitude, patience, and help.
Front Line Crew Member/Cashier
Naya Mediterranean Cuisine
03.2021 - 09.2022
- Monitored food safety practices to uphold health compliance standards.
- Prepared and packaged food items for takeout orders efficiently.
- Maintained cleanliness and organization in food preparation areas.
- Ensure all food items are fresh, properly stocked, and rotated according to food safety and quality guidelines.
- Supported team members during peak hours to enhance service efficiency.
- Operated the POS system to take orders, process payments, and manage transactions accurately.
Education
High School Diploma - Certified Nursing Assistant
TIA School of Allied Health
Manhattan, NY10-2025
High School Diploma -
The Young Women's Leadership School of Queens
Queens, NY06-2024
Phlebotomy Technician - Phlebotomy
Austin Medical Assistant Training
Forest Hills, NY02-2026
Skills
- Patient-focused care
- Care plan implementation
- Documenting behaviors
- Infection control procedures
- Vital sign recording
- Observing responses
- Mobility assistance
- Compassionate caregiver
- Calm and level-headed under duress
- Patient care and customer service
- Sales strategies
- Team collaboration
- Inventory control
- Food safety standards
- Time management
- Problem solving
- Effective communication
Certification
- CNA - Certified Nurse Assistant NY- Dec, 2025
- Professional Makeup Artist certified- May 2022
- Certified Lash Technician License - April, 2020
Languages
English
Full Professional
Spanish
Full Professional
French
Limited
Sign Language
Limited
Accomplishments
-Studied french for 4 years all throughout highschool and went to Paris, France on April, 2024 for a school trip
-Brown belt Jiu Jitsu fighter for 3 years at A Force Brazilian Jiu Jitsu
-Professional baker taking a class during covid and learned how to make all different types of pastries and desserts
-Professional Makeup taking a class 2022. It was always a passion and hobby of mine and learned all about skin textures and the production and ingredients in the makeup industry
Timeline
Certified Nursing Assistant
Isabella Center for Rehabilitation and Nursing Care (Entry Level/training)
12.2025 - 01.2026
Sales Associate/Cashier
KITH
01.2025 - 09.2025
Cashier/Customer Service Cashier
Los Tacos No.1
07.2023 - 09.2025
Front Line Crew Member/Cashier
Naya Mediterranean Cuisine
03.2021 - 09.2022
High School Diploma -
The Young Women's Leadership School of Queens
High School Diploma - Certified Nursing Assistant
TIA School of Allied Health
Phlebotomy Technician - Phlebotomy
Austin Medical Assistant Training