Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Hi, I’m
Amanda Torrez
Kirkland,WA
Summary
Overview
6
years of professional experience
Work History
GreystarKirkland, Washington
Assistant Community Manager
09.2022 - Current
Job overview
- Operate the property management software (Yardi/OneSite) to complete the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, preparing financial reports, and processing invoices and payables
- Review resident files and accounting records to determine unpaid and/or late fees owed, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue
- Processes resident move-outs and evictions, processing the disposition per established procedures and legal requirements
- Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly, and taking appropriate action to resolve and address service issues
- Organizing resident events to bring the community together for monthly events
- Acts as the on-site supervisor in the absence of the community manager managing the operation of the community in compliance with Company policies, procedures, and business practices
- Work with the Community Manager to promote team cohesion and encourage growth within office and maintenance staffing
- Work with the maintenance supervisor to oversee unit turnover processes
- Provided monthly reports on community metrics and progress towards goals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Bellwether HousingSeattle, Washington
Apartment Site Manager
02.2022 - 09.2022
Job overview
- Manage leasing, move-outs, marketing, maintenance, and unit turnover processes
- Engage and collaborate with the Portfolio Manager, Resident Services, and Facilities Management
- Operate the property management software Yardi/ OneSite and complete transactions, keep resident files up to date
- Communicate with residents regarding outstanding balances, and implements procedures for collecting on delinquencies
- Conduct regular property inspections and taking appropriate actions to ensure that the physical aspects of the assigned property and grounds meet established standards for safety, cleanliness, and general appearance and appeal
Bellwether HousingSeattle, Washington
Assistant Site Manager
10.2021 - 02.2022
Job overview
- Manage leasing, move-outs, marketing, maintenance, and unit turnover processes
- Operate the property management software Yardi/ OneSite and complete transactions, keep resident files up to date
- Communicate with residents regarding outstanding balances, and implement procedures for collecting on delinquencies
- Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs
- Completion of WSHFC Fundamentals and Advanced training workshops
- Experience working with social service programs for diverse populations and making referrals as appropriate
ZipwhipSeattle, Washington
Billing Support Specialists
07.2020 - 09.2021
Job overview
- Continued with the same responsibilities previously executed as a Customer Support Specialist in addition to specific billing inquiries
- Use Zuora billing system to update customer information, relay invoice information, and investigate basic discrepancies
- Worked with Collection to get customer accounts up to date to resume services for delinquent accounts
- As well as working with Revenue Accounts Payable to ensure customers' accounts were billed correctly during ever-changing customer needs
- Established channels of communications using internal messaging to coordinate newly formed teams schedules, and communicate with Collections and Revenue Accounts Payable in a way that had not existed previously
- Created knowledge articles with the collaborations of management to create standardized practices for the Billing Support team
- Created training courses for specialized customer needs and led training for support teams in these areas
- Offering myself as a mentor after these trainings to elevate knowledge within Support
ZipwhipSeattle, Washington
Customer Support Specialist
11.2019 - 07.2020
Job overview
- Responding to customer queries in a timely and accurate way, via phone, email, or text
- Identifying customer needs and helping customers use specific features
- Head onboarding training and lead informational meetings related to support and special integration team
- Analyze and report product malfunctions
- Send out marketing emails to new Sign-Ups daily and communicate with marketing suggested updates to relieve customer tension around new program integration
- Through the creation of a new customer FAQ
- Share feature requests and effective workarounds with team members through internal messaging for the release of new integration platform
LeaflySeattle, WA
Data Entry Associate
08.2019 - 10.2019
Job overview
- Generated reports from various software applications for management review.
- Edited existing copy or wrote new copy for promotional material associated with the catalog.
- Designed dynamic educational exhibits to showcase newly procured items.
- Updated online store listings with current product information and pricing details.
Northwest Return to WorkLynwood, Washington
Front Desk Administrator
10.2018 - 07.2019
Job overview
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, managed patient records and updated medical histories.
- Took messages from patients and promptly relayed to appropriate staff.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Education
Everett Community CollegeEverett, WA
Associate of Science
05-2015
University Overview
University of WashingtonSeattle, WA
Some College (No Degree) from Political Science
University Overview
Skills
- Excel Proficiency
- Experienced with Microsoft Word
- Calendar Coordination
- Financial Records Oversight
- Expertise in Onsite, Knock, CRM
- Project Management Experience
- Team Leadership
- Documentation Management
- Community Outreach
- Training Program Coordination
- Apartment Condition Assessment
- Property management
- Daily operations oversight
- Digital marketing
- Administrative support
- Leasing and sales
- Payment processing
References
References
References available upon request.Timeline
Assistant Community Manager
Greystar
09.2022 - Current
Apartment Site Manager
Bellwether Housing
02.2022 - 09.2022
Assistant Site Manager
Bellwether Housing
10.2021 - 02.2022
Billing Support Specialists
Zipwhip
07.2020 - 09.2021
Customer Support Specialist
Zipwhip
11.2019 - 07.2020
Data Entry Associate
Leafly
08.2019 - 10.2019
Front Desk Administrator
Northwest Return to Work
10.2018 - 07.2019
Everett Community College
Associate of Science
University of Washington
Some College (No Degree) from Political Science