Amanda Tosi
Jacksonville,FL
Summary
Results-Oriented Business Assistant show casing 12+ years in customer service. Strong and decisive operations and customer service leader with excellent analytical, organizational, team building, and planning skills.
Overview
8
8
years of professional experience
Work History
Business Assistant
Southlake Dental Care- Heartland Dental
10.2022 - Current
- Scheduled appointments and followed up with patients.
- Audited patient account balances and credits.
- Insurance claims processing and follow up aging report.
- Treatment plan building and financial presentation.
- Maintained customer database by entering and updating contact information.
- Created reports, spreadsheets and other documentation using Microsoft excel.
Practice Manager of Operations
Heartland Dental
04.2019 - 10.2022
- Oversaw practice operations from construction to opening day June 2019, where we successfully opened with a full schedule of patients.
- Created successful yearly budget and kept spending under by 2%.
- Mentored and coached interns and newly hired team members on office procedures and the computer system.
- Developed and implemented policies and procedures for the facility.
- Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
- Addressed any patient or team member concerns
- immediately.
- Achieved YTD profitability increase from 16% to 19.5% in 2020.
- Increased customer satisfactory score from 90% to 98%, between the months of October 2019-August 2020.
- Manage accounts receivable including timely and accurate insurance claim processing and patient billing.
- Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings.
- Provide ongoing feedback, training and annual performance and salary reviews.
- Maintain protocol and guidelines as they relate to patient privacy and team member safety.
- Detail-oriented, efficient and organized professional with extensive experience in accounting systems.
Business Assistant
Bartram Family Dental Care- Heartland Dental
05.2017 - 04.2019
- Scheduled appointments and followed up with patients.
- Audited patient account balances and credits.
- Insurance claims processing and follow up aging report.
- Treatment plan building and financial presentation.
- Maintained customer database by entering and updating contact information.
- Created reports, spreadsheets and other documentation using Microsoft excel.
Administration Assistant
Kohls
06.2016 - 04.2017
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed financial documents including contracts, expense reports and invoices.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Arranged travel and hotel accommodations for domestic business meetings and trips.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Education
Medical Office Administration
Martinsburg College
04.2016
Skills
- General Ledger Entries & Audits
- Month End Reconciliation & Analysis
- Accounts Payable & Accounts Receivable
- Financial Statements and Preparation
- Business Operations
- Customer Management
- Customer Service
- Microsoft Office Proficient
Training
- Bell Leadership
- Professional Conduct
- OSHA Compliance training
- Corporate Compliance and HIPAA
- CPR certified
Timeline
Business Assistant
Southlake Dental Care- Heartland Dental
10.2022 - Current
Practice Manager of Operations
Heartland Dental
04.2019 - 10.2022
Business Assistant
Bartram Family Dental Care- Heartland Dental
05.2017 - 04.2019
Administration Assistant
Kohls
06.2016 - 04.2017
Medical Office Administration
Martinsburg College
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