Amanda Trant
The Colony,Texas
Summary
Organized Assistant Front of House Manager knowledgeable in recruiting staff and handling customer complaints. Oversees employee performance and tracks weekly progress to achieve defined objectives. Skilled Manager talented at maximizing business success. Honed focus on customer satisfaction to improve organizational outlook. Enthusiastic Manager offers over 20 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output. Reliable and hardworking works autonomously or in teams to serve over 100 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.
Overview
19
19
years of professional experience
Work History
FOH Manager
Ford's Garage Plano
Plano, TX
10.2023 - Current
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Monitored employee performance to ensure compliance with company standards.
Assistant General Manager
iCompete Experience
Lewisville, TX
07.2022 - 06.2023
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Oversaw payroll preparation and administration for staff.
- Recruited, hired, trained, developed and supervised team of employees.
- Assigned employee tasks based on training and skills.
- Served as main liaison between employees and leadership team to relay questions and concerns.
- Put together team schedules based on coverage requirements and employee availability.
- Maintained neat and clean facilities to give business professional appeal.
- Stayed up to date on latest standards and compliance requirements in industry.
- Interpreted regulations, laws and rules to appropriately develop processes and procedures.
Food Service Manager
Rock And Brews
The Colony, Texas
02.2016 - 06.2022
- Over seeing Donation Request, Happy Hour Winners, and Marketing Restaurants Facebook page
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all time sheets.
- Adhered to all company food, safety, quality and sanitation policies.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Child Care Assistant
Tara's Tiny Tots Home Daycare
The Colony, Texas
01.2015 - 06.2016
- Developed and implemented lesson plans based on ages and abilities of class children.
- Enforced rules to teach manners and maintain safe environment.
- Recorded information about behavior, food served and medications administered.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
- Led children in tidying up, handwashing and to teach responsibility.
- Maintained organized and clean classroom and work areas.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Organized and planned age-appropriate lessons involving reading, crafts, [Type] and [Type].
- Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Lead Teacher
Stonebriar Academy
Frisco, TX
05.2008 - 05.2012
- Taught students fundamental building blocks and advanced concepts.
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Established open and loving environment where children could express desires and focus on learning.
- Evaluated facility environment, removed concerns and optimized for children’s safety.
- Liaised between parents and administrative staff to clarify classroom and individual student objectives.
- Followed district protocols in handling and resolving disciplinary issues.
- Clearly communicated objectives for all lessons, units and projects to students and parents.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Developed and implemented activities for 18m-2 yr olds students.
- Guided students through active shooter and fire drills, maintaining order and child safety.
Graveyard Cashier
7-11
Frisco, TX
01.2006 - 08.2008
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Monitored activity throughout the night and reported issues to supervisor for immediate attention.
- Worked as team member to provide highest level of service to customers.
- Placed special merchandise orders for customers.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Received and processed cash and credit payments for in-store purchases.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Processed shipments and maintained organized stock shelves.
Education
GED -
Mojave High School
North Las Vegas, NVSkills
- Customer service
- Drawer reconciliation
- Accurate cash handling
- Cash handling accuracy
- Approachable
- Relationship selling
- Perfect attendance record
- Excellent time management
- Team leadership
- Organized
- Detail-oriented
- Strong communication skills
- Positive outlook
- Reliable and dependable
- Customer Service Management
- Staff Scheduling
- Decision Making
- Team Leadership
- Employee Motivation
- Hiring and Onboarding
- Recruitment and Hiring
- Quality Assurance
- Team Leadership Strength
Timeline
FOH Manager
Ford's Garage Plano
10.2023 - Current
Assistant General Manager
iCompete Experience
07.2022 - 06.2023
Food Service Manager
Rock And Brews
02.2016 - 06.2022
Child Care Assistant
Tara's Tiny Tots Home Daycare
01.2015 - 06.2016
Lead Teacher
Stonebriar Academy
05.2008 - 05.2012
Graveyard Cashier
7-11
01.2006 - 08.2008
GED -
Mojave High School
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