Amanda Travers
Fort Lauderdale,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
PetSmart
Pompano Beach, FL
05.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cocktail Server/Crew Trainer
Coconut Creek Casino
Coconut Creek, FL
05.2018 - 05.2022
- Provided excellent customer service at all times.
- Communicated with patrons to offer friendly service and determine needs.
- Answered questions regarding drinks specials and menus items.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Assisted management in developing strategies to improve customer service standards.
- Trained new employees to perform duties.
Front Desk Receptionist
Angel Nail & Spa
Weston, FL
01.2017 - 05.2018
- Greeted visitors to provide information and direct to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Completed basic bookkeeping and document filing.
Education
High School Diploma -
Cypress Bay High School
Weston, FL07-2016
Skills
- Inbound and Outbound Calling
- Professional telephone demeanor
- Product Sales
- Service Upselling
- Documentation
- Active Listening
- Complaint resolution
- Positive and professional
- High-energy attitude
Timeline
Customer Service Representative
PetSmart
05.2022 - 03.2024
Cocktail Server/Crew Trainer
Coconut Creek Casino
05.2018 - 05.2022
Front Desk Receptionist
Angel Nail & Spa
01.2017 - 05.2018
High School Diploma -
Cypress Bay High School