Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Amanda Travis

Tooele,UT

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicate East Valley Vet and Discover with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Friendly East Valley Vet and Discover with 13 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Focused and dependable East Valley Vet with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.

Overview

14
14
years of professional experience

Work History

Lead Receptionist

East Valley Veterinary CLINIC
Salt Lake City, UT
06.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Paint Associate

Home Depot
Tooele, UT
04.2020 - 06.2020
  • Offered color matching expertise and paint product selection advice to assist customers with paint choice.
  • Located merchandise in store for consumers and demonstrated usage of tools and prep items.
  • Actively renewed and possess [Area of certification] certification.
  • Actively engaged customers to gather information on current and future paint projects.
  • Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
  • Performed tinting, mixing and color matching of paint.
  • Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
  • Assisted personnel with suggestions and recommendations to resolve problem.
  • Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
  • Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.

Skip Trace Investigator/ Collections

Discover Finacial Services
West Valley City, UT
02.2008 - 01.2020
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Collection past due accounts (1-90 Days Delinquent)
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

High School Diploma -

Taylorsville High School
Taylorsville, UT
06.2006

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • Planning and Coordination
  • Self-Motivated
  • Multitasking Abilities

Timeline

Lead Receptionist

East Valley Veterinary CLINIC
06.2020 - Current

Paint Associate

Home Depot
04.2020 - 06.2020

Skip Trace Investigator/ Collections

Discover Finacial Services
02.2008 - 01.2020

High School Diploma -

Taylorsville High School
Amanda Travis