Amanda Trick

Knowledgeable and dedicated customer service professional with extensive experience in Entertainment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Friendly Marketing and Public Relations with over 10 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.

Competent customer experience specialist driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 20+ staff members.
• Documented and resolved customer complaints which led to satisfied customers.
• Achieved being able to train a group of 25 people who had never had any customer service experience before through effectively helping with understanding and teamwork.