Amanda Tritz
Stevens Point
Summary
Dynamic Operations Manager with a proven track record at Black Duck Partners, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective communication and conflict resolution, while streamlining operations for increased efficiency. Skilled in employee relations, fostering a positive work environment, and ensuring compliance with company policies.
Overview
10
10
years of professional experience
Work History
Operations Manager
Black Duck Partners
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Club Manager
Planet Fitness
12.2021 - 03.2024
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Recruited, hired, and trained to develop high-performing staff.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Assistant Manager
Planet Fitness
10.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Target
05.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Assistant Manager
Rogers Cinema
03.2015 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Homeschool/Online
Stevens Point, WI03-2016
Skills
- Problem-solving
- Team leadership
- Customer service
- Operations management
- Decision-making
- Operations monitoring
- Employee relations and conflict resolution
Accomplishments
- Earned the “Top 10 Club Managers" Award in 2023 for maintaining a clean and well operated facility with a high customer satisfaction rating.
- Became the only Club Manager to receive 100% positive member reviews and ratings for the facility.
- Hired, trained, and promoted staff to Club Managers of other facilities.
- Maintained a consistent 10 top performing facility out of over 100 facilities.
Languages
English
Professional Working
Timeline
Operations Manager
Black Duck Partners
03.2024 - Current
Club Manager
Planet Fitness
12.2021 - 03.2024
Assistant Manager
Planet Fitness
10.2019 - 12.2021
Sales Associate
Target
05.2018 - 10.2019
Assistant Manager
Rogers Cinema
03.2015 - 07.2018
High School Diploma -
Homeschool/Online
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