Amanda Troche
Meriden,CT
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon Warehouse
03.2023 - Current
- Count product
- Load and unload carts with product
- Work pallet jack, electric pallet jack, and forklift
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Assistant Manager
Dollar General
10.2021 - 03.2023
- Open and closed store
- train new employees
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Retail Keyholder
Advanced Auto Parts
06.2020 - 10.2021
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Supervised over 15 Associates at one time
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
Parts Sales Manager
AutoZone
02.2020 - 07.2021
- Open and closed the store
- Set up displays
- Put away freight (rotors,brake pads, calipers, etc)
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assembler
Walmart
08.2018 - 02.2020
- Assemble bikes, grills, furniture, exercise equipment etc.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Streamlined assembly process by suggesting improvements to existing methods, leading to increased productivity.
Supervisor
Taco Bell
08.2017 - 03.2018
- Open and close store
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Fashion To Figure
02.2017 - 10.2017
- Open and close store
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Supervisor/Key Holder
Spencer's Gifts
12.2015 - 10.2017
- Train new staff
- open and close store
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Catering Delivery Driver
Boston Market
02.2017 - 08.2017
- Deliver catering of over $300
- Enhanced customer satisfaction by ensuring timely delivery of catering orders to various events and venues.
- Improved order accuracy by thoroughly checking and packing all items before departure for delivery.
Assistant Manager
5 Guys Burgers and Fries
04.2016 - 12.2016
- Open and close store
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sorter
Savers
03.2015 - 10.2015
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Streamlined workflow for improved productivity and time management in sorting tasks.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Optimized workspace organization to facilitate faster, more efficient sorting operations.
Education
No Degree - Medical Assisting
National Institute of Medical Assistant Advancement
Meriden, CT05.2024
No Degree - Carpentry
Grafton Career Academy
North Grafton, MA04.2013
High School Diploma -
O.h Platt High School
Meriden, CT06.2010
Skills
- Vitals
- Patient-focused care
- Medical Terminology
- Patient Care Coordination
- EMR / EHR
- CPR
- Specimens collection and processing
- Merchandising
- Carpentry
- Customer service
- Shift management
- Drywall
- Calipers
- Sales management
- Construction
- Assembly
- Driving
- Quality Inspection
- Warehouse experience
- Sales
- Assistant manager experience
- Mechanical Knowledge
- Delivery driver experience
- Painting (4 years)
- Pallet Jack
Certification
- RMA - Registered Medical Assistant
- Driver's License
- Pallet Jack Certification
Timeline
Warehouse Associate
Amazon Warehouse
03.2023 - Current
Assistant Manager
Dollar General
10.2021 - 03.2023
Retail Keyholder
Advanced Auto Parts
06.2020 - 10.2021
Parts Sales Manager
AutoZone
02.2020 - 07.2021
Assembler
Walmart
08.2018 - 02.2020
Supervisor
Taco Bell
08.2017 - 03.2018
Assistant Manager
Fashion To Figure
02.2017 - 10.2017
Catering Delivery Driver
Boston Market
02.2017 - 08.2017
Assistant Manager
5 Guys Burgers and Fries
04.2016 - 12.2016
Sales Supervisor/Key Holder
Spencer's Gifts
12.2015 - 10.2017
Sorter
Savers
03.2015 - 10.2015
No Degree - Medical Assisting
National Institute of Medical Assistant Advancement
No Degree - Carpentry
Grafton Career Academy
High School Diploma -
O.h Platt High School