Amanda Troche
Ocala
Summary
Dedicated Certified Veterinary Assistant with extensive experience in animal care and a strong background in customer service. Proven ability to perform a wide range of veterinary procedures while maintaining the highest standards of patient care. Skilled in managing client interactions with empathy and professionalism, fostering strong relationships that enhance the overall experience. Committed to continuous learning and staying updated on best practices in veterinary medicine to provide exceptional support to both animals and their owners.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Quick Transportation
02.2021 - Current
- Managed customer reservations using advanced booking systems to optimize occupancy rates.
- Collaborated with team members to streamline reservation processes and enhance customer satisfaction.
- Trained new associates on reservation software and best practices for handling customer inquiries.
- Analyzed reservation trends to provide insights for promotional campaigns and pricing strategies.
- Implemented strategies to reduce booking errors, improving overall data accuracy in reservation records.
- Oversaw daily operations of the reservation desk, ensuring timely response to all customer requests.
- Developed training materials for staff on effective communication techniques with clients during bookings.
- Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Improved communication between departments by providing timely updates on guest preferences and special requests.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Processed group reservations, coordinating closely with event planners for successful events.
- Managed customer inquiries through phone and email, providing timely solutions and maintaining satisfaction.
- Developed comprehensive knowledge of transportation services, enhancing ability to address client needs effectively.
Veterinary Technician
Quail Meadow Animal Hospital
03.2024 - 11.2025
- Administered vaccinations and medications to diverse animal patients, ensuring compliance with veterinary protocols.
- Assisted in diagnostic procedures, including X-rays and blood work, improving patient care accuracy.
- Educated pet owners on proper animal care practices, enhancing client engagement and satisfaction.
- Monitored vital signs during surgical procedures, contributing to successful outcomes and patient safety.
- Implemented improved inventory management processes, reducing supply shortages and waste in the clinic.
- Developed standard operating procedures for clinical workflows, enhancing efficiency across veterinary services.
- Collaborated with veterinarians to create tailored treatment plans for complex cases, driving positive health results.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Veterinary Technician
Live Oak Animal Clinic
08.2023 - 03.2024
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Implemented improved inventory management processes, reducing supply shortages and waste in the clinic.
- Monitored vital signs during surgical procedures, contributing to successful outcomes and patient safety.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Obtained patient history from owners and performed physical examinations.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Veterinary Technician
Happy Tails Pet Clinic
01.2022 - 08.2023
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Veterinary Technician
Fox Creek Veterinary Hospital
12.2020 - 12.2021
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
Customer Service Advocate
Inktel
03.2020 - 12.2020
- Resolved customer inquiries efficiently using CRM systems and communication tools.
- Educated customers on product features and service options to enhance satisfaction.
- Collaborated with cross-functional teams to address customer concerns and improve service delivery.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Advocate
United Healthcare (Teletech)
10.2018 - 08.2019
- Mentored junior staff on best practices for effective customer interaction and issue resolution.
- Analyzed customer feedback to identify trends, driving process improvements in service protocols.
- Responded to customer requests for products, services, and company information.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales and Service Cashier
Orlando Hyundai
05.2018 - 10.2018
- Managed inventory levels, ensuring accurate stock availability and organization.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating and selecting parts based on specific needs.
- Trained new staff on cash handling procedures and customer service standards.
- Collaborated with vendors to maintain optimal supply chain operations.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Developed product knowledge to provide expert recommendations to customers.
- Boosted revenue by cross-selling additional items based on customer needs and vehicle compatibility.
Education
Diploma for Veterinary Assistant - Veterinary Assisting
Animal Behavior College
Orlando, FL08-2022
Skills
- Skilled in animal care procedures
- Comprehensive patient support
- Effective client engagement
- Healthcare records administration
- Effective conflict resolution
- Skilled in Microsoft Office applications
- Laboratory blood collection skills
- Skilled in safe animal management
- Client service proficiency
- Oversee in-house testing procedures
- Execute fecal examinations and ear sample testing
- Facilitate surgical preparations
- Critical thinking
- Data entry
- Customer service
- Active listening
Timeline
Veterinary Technician
Quail Meadow Animal Hospital
03.2024 - 11.2025
Veterinary Technician
Live Oak Animal Clinic
08.2023 - 03.2024
Veterinary Technician
Happy Tails Pet Clinic
01.2022 - 08.2023
Customer Service Representative
Quick Transportation
02.2021 - Current
Veterinary Technician
Fox Creek Veterinary Hospital
12.2020 - 12.2021
Customer Service Advocate
Inktel
03.2020 - 12.2020
Customer Service Advocate
United Healthcare (Teletech)
10.2018 - 08.2019
Sales and Service Cashier
Orlando Hyundai
05.2018 - 10.2018
Diploma for Veterinary Assistant - Veterinary Assisting
Animal Behavior College