Amanda Rosillo
Gonzales,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Destiny Packaging
09.2021 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Meets with customer on a weekly basis regarding their needs for upcoming product request as well as current WIP items.
- Reviews in house product inventory, supplier inventory, and customer inventory.
- Participates in weekly meetings with suppliers, team members, and sales to review current WIP to discuss any needed adjustments or updates on items per customer in which responsible for.
- Facilitates direction for products shipping from supplier floor to our warehouse's or customer location's.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Compiled customer level inventory reports and notating latest updates.
- Assisted sales team and suppliers with new item SPEC's.
- Logging in shared team transfer log during transition season to build truck loads of product to meet customer needs in a timely manner.
- Designated member to participate in monthly EHS meetings.
- Processes customer releases upon request.
- Discusses low inventory items with sales for review on placement of new blanket orders to keep safety stock of customer products available.
Customer Service Planner
Fresh Express
08.2002 - 09.2021
- 2002-2003: Worked as receptionist on multi-line phone system, mailroom clerk, and assisted numerous departments with assigned tasks
- 2003-2021: Customer Service Planner - Order processing with customers and distribution centers
- Speaks with customers via phone, E-mail, etc
- Confirms orders have been received and processed
- Notates any shipping discrepancies (OS&D), and reports them to accounting, sales, and shipping for notation
- Runs daily reports for the Salinas and outside region warehouse and communicates company wide
- Reports any prior shortages from order departure and any quality reports
- Confirms promotional plans with the customers and sales team
- Works with Production and Raw Product on current and future issues with product availability
- Communicates with transportation team at all hours of the day as needed for outgoing orders on routes
- Advise customer(s) and assist transportation if there are any issues with trucks at customers facility level, or while truck is in route
- Assist management and colleague's assignment duties and responsibilities
- Cross trains new hires
Education
Some College (No Degree) -
Hartnell College
Salinas, CAHigh School Diploma -
Gonzales High School
Gonzales, CA06-2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Order Processing
- Prioritization
- Product and service solutions
- Stock management
- Delivery Scheduling
- Filing
Timeline
Customer Service Representative
Destiny Packaging
09.2021 - Current
Customer Service Planner
Fresh Express
08.2002 - 09.2021
Some College (No Degree) -
Hartnell College
High School Diploma -
Gonzales High School