Amanda Trout
Monroe,MI
Summary
Dynamic sales professional with a goal-oriented mindset and strong communication skills, recognized for exceeding sales targets at Auto Financial Group LLC. Proven ability to cultivate customer relationships and implement effective upselling strategies, enhancing client satisfaction and loyalty. Detail-oriented and reliable, consistently delivering exceptional service and maximizing revenue through tailored solutions.
Overview
8
8
years of professional experience
Work History
Fit Specialist
Motown Harley Davidson
02.2022 - Current
- Developed product knowledge through training and research on latest industry trends.
- Collaborated with team members to enhance customer service and store operations.
- Implemented effective communication strategies to improve client interactions.
- Adapted quickly to new tools and systems for improved efficiency in daily tasks.
- Product knowledge on Harley Davidson's
- financing
- clearing stipulations
- appraisals
- building relationships
- problem solving
Sales Associate
Big #1Inc
03.2020 - 02.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Developed effective sales strategies, contributing to consistent achievement of sales targets.
- Trained new team members on product knowledge and sales techniques, fostering a collaborative environment.
- Analyzed market trends to identify potential opportunities for increased sales and inventory management.
- Presented vehicle features and benefits persuasively, leading to increased customer engagement and conversions.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Maintained product knowledge to effectively assist customers with their inquiries.
- Collaborated with team members to achieve sales targets and improve store performance.
- Conducted thorough vehicle inspections, maintaining high standards for quality and safety.
Car Salesperson
Auto Financial Group LLC
01.2018 - 03.2020
- Cultivated strong customer relationships, enhancing satisfaction and loyalty through personalized service.
- Guided clients through financing options, ensuring understanding of terms and benefits.
- Streamlined inventory processes, reducing overhead costs while maximizing vehicle availability for customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
General Studies
Huron High School
New Boston, MI05-1999
Skills
- Goal-oriented mindset
- Garment construction
- Data entry efficiency
- Professionalism and etiquette
- Brand awareness
- Upselling strategies
- Cross-selling techniques
- Fashion sense
- Sales techniques proficiency
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team cooperation
- Team leadership
- Decision-making
- Cash handling
- Detail-oriented
- Goal driven
- Basic mathematics
- Team supervision
- Documentation and reporting
- Product presentation
- Payment processing
- Sales floor organization
- Time management abilities
- Meeting sales goals
- Computer proficiency and Microsoft office
- Exceeding customer expectations
- Sales and promotions
- Customer retention
- Sales training
- Telephone etiquette
- Sales expertise
Timeline
Fit Specialist
Motown Harley Davidson
02.2022 - Current
Sales Associate
Big #1Inc
03.2020 - 02.2022
Car Salesperson
Auto Financial Group LLC
01.2018 - 03.2020
General Studies
Huron High School