Amanda Truedson
Administrative Professional
1750 Hoyt Ave E Saint Paul ,MN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, customer service and more! Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Cleaning Associate
The Linn Companies (TumbleFresh)
Maplewood, MN
01.2024 - Current
- Maintained inventory levels of cleaning supplies, ensuring consistent availability for required tasks.
- Provided exceptional service to clients through meticulous attention to detail in all cleaning tasks.
- Emptied trashcans and transported waste to collection areas.
- Assisted customers with any questions or issues.
Independent Contractor
Doordash and Shipt
Twin Cities, MN
08.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with customers throughout the entire order process, keeping them informed of any changes or delays.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Communicated with customer if requested items are unavailable to determine an acceptable substitute.
Captioning Agent
CaptionCall
Meridian, ID
03.2020 - 04.2020
- Provided verbatim captioning on live phone calls for the deaf and hard of hearing.
- Increased client satisfaction by consistently meeting or exceeding required performance metrics.
- Boosted productivity by mastering the use of advanced captioning software tools and techniques.
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
- Enhanced caption accuracy by diligently and consistently doing voice training exercises.
Caregiver
A Helping Hand, Inc.
Boise, ID
11.2019 - 02.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces.
Caregiver
Home Instead Senior Care Home
Nashville, TN And Twin Cities, MN
11.2016 - 02.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service/Data Entry/Office Support
Multiple Temporary Agencies
Twin Cities, MN
12.2010 - 10.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Meet monthly metric goals
- Handled new employee onboarding and applicant process including, pre phone interviews, reference check, education and employment check, administered testing and processed all paperwork for new hires
Treasury Services Team Member
Federal Reserve Bank of Minneapolis
Minneapolis, MN
09.2004 - 12.2009
- Contributed to team success by completing jobs quickly and accurately. Promoted to Quality Assurance team.
- Cross trained in different areas to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to rules and regulations set forth by The Bureau of Public Debt and The Treasury. while sustaining high-quality work standards.
Education
Skills
Administrative support
Money handling abilities
Shipping procedures understanding
Creative problem solving
Professional telephone demeanor
Order fulfillment
Multi-line phone talent
Timeline
Cleaning Associate - The Linn Companies (TumbleFresh)
01.2024 - Current
Independent Contractor - Doordash and Shipt
08.2022 - Current
Captioning Agent - CaptionCall
03.2020 - 04.2020
Caregiver - A Helping Hand, Inc.
11.2019 - 02.2020
Caregiver - Home Instead Senior Care Home
11.2016 - 02.2019
Customer Service/Data Entry/Office Support - Multiple Temporary Agencies
12.2010 - 10.2016
Treasury Services Team Member - Federal Reserve Bank of Minneapolis
09.2004 - 12.2009
Minneapolis Public Schools - ,