Amanda Truelock
Albuquerque,NM
Summary
Personable, friendly and solution-oriented employee with over five years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, organization, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kelly Services
Albuquerque, NM
11.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Implemented school policies and procedures in the classroom.
Hospitality Associate
The Center at Animal Humane
Albuquerque, NM
11.2022 - Current
- Collaborated with multiple departments to create positive outcomes and experiences for guests.
- Executed sound judgment to resolve service issues.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
Academy Coordinator
The CHEK Institute
San Diego, CA
09.2021 - 06.2022
- Built effective relationships and groups to maximize learning productivity.
- Coordinated resources necessary to provide distance learning services to students.
- Generated progress reports to track trends in instruction and student progress.
General Manager
Planet Fitness
Lakeside, CA
10.2020 - 08.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Insurance Sales Agent
Banker's Life
San Diego, CA
05.2020 - 10.2020
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Pursued continued professional development through insurance workshops, course and webinars.
- Responded to inquiries and explained product features and service advantages to potential customers.
Assistant Swim Coach
Sol Swim Team
Chula Vista, CA
11.2019 - 04.2020
- I was the assistant Master's coach as well as a substitute for the youth program.
Travel Agent
Nancy's Vacation Rentals
San Diego, CA
09.2019 - 03.2020
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Head Swim Coach
Del Norte Sports And Wellness
Albuquerque, NM
04.2019 - 08.2019
- Organized all team practices and meets.
- Hired all assistant coaches.
- Encouraged athletes, fellow coaches to engage in good sportsmanship with competitors on and off field.
Hospitality Desk Associate
Del Norte Sports and Wellness
Albuquerque, NM
04.2017 - 05.2019
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests through active response and dedicated assistance.
- Took on leadership role to oversee scheduling front desk staff, training employees, and assisting in communicating between departments.
Swim Coach
Charger Aquatics
Albuquerque, NM
12.2015 - 03.2017
- Coached 10-17 year olds in competitive swimming.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training, goal setting, and proper nutrition.
Education
Some College (No Degree) - Elementary Education
New Mexico State University
New MexicoSkills
- CPR/ First Aid Certified
- Planning and organization
- Front desk communications
- Fast-learning
- Organized
- Customer service excellence
- Problem solver
- Continuous improvements
- Microsoft Word proficiency
- Leadership experience
Timeline
Substitute Teacher
Kelly Services
11.2023 - Current
Hospitality Associate
The Center at Animal Humane
11.2022 - Current
Academy Coordinator
The CHEK Institute
09.2021 - 06.2022
General Manager
Planet Fitness
10.2020 - 08.2021
Insurance Sales Agent
Banker's Life
05.2020 - 10.2020
Assistant Swim Coach
Sol Swim Team
11.2019 - 04.2020
Travel Agent
Nancy's Vacation Rentals
09.2019 - 03.2020
Head Swim Coach
Del Norte Sports And Wellness
04.2019 - 08.2019
Hospitality Desk Associate
Del Norte Sports and Wellness
04.2017 - 05.2019
Swim Coach
Charger Aquatics
12.2015 - 03.2017
Some College (No Degree) - Elementary Education
New Mexico State University