Amanda Tucker

Package Coordinator- Packages is another name for in-room amenities such as Margarita Drink Package, Champagne & Rose Petals, Cheese Tray with Wine and more.

• I maintained a list of daily orders, gathered products, and placed in guest's rooms prior to arrival with a focus on presentation and their needs.
• Sold additional retail amenities to guests such as in-room drink packages, romance packages, cheese trays, and more.
• Assisted guests in celebrating various events such as Anniversaries, Birthdays, Weddings, Girls' Trips, and more.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Coached employees and trained on methods for handling various aspects of sales, complex issues, and customer complaints
• Completed daily paperwork and computer entry of sales data as established by management.
• Exhibited excellent people skills during interaction with employees and customers.
• Designed and promoted new amenity packages.
• Worked with Marketing and Sales teams to promote and raise guest awareness on new packages and run specials with guest favorites to increase sales.

Cabana Management

• Managed the booking program and updated with relevant information such as any sales, cabana closures for maintenance/cleaning, or anything else that was needed.
• Streamlined the reservation process, making it more efficient and user-friendly for both staff and guests.
• Contributed towards a positive work environment by consistently demonstrating a team player attitude and assisting colleagues whenever necessary.
• Ensured a clean and safe environment for guests by maintaining the cleanliness of the cabanas and surrounding areas.
• Worked closely with the pool and spa teams to create seamless transitions for guests moving between cabana, pool, and spa services.
• Coordinated poolside activities such as games or entertainment options that added value to the overall guest experience while staying at the resort.
• Maintained open communication channels with management teams to provide updates on daily operations and address any concerns that arose within the cabana area swiftly.
• Assisted in planning special events held at the cabanas, resulting in successful gatherings and positive feedback from attendees.
• Exceeded sales targets by upselling food and beverage offerings effectively without being overly pushy or intrusive.

• Booked reservations, accepted payments and answered guest questions.
• Trained junior team members in customer service strategies and property policies
• Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
• Resolved complaints regarding housekeeping and room service.
• Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
• Streamlined check-in and check-out processes for improved guest experiences.
• Managed reservation system, optimizing room availability and minimizing overbooking instances.
• Coordinated arrivals and departures of VIPs.
• Handled check-in and check-outs of 40-100 guests daily by assigning rooms, administering keys and answering questions.
• Maintained detailed records of guest preferences, enabling tailored services during return visits.
• Collaborated with team members to deliver exceptional customer service consistently across all departments.
• Assisted guests with special requests, ensuring personalized service and memorable stays.
• Kept abreast of industry trends by participating in professional development opportunities, applying best practices to daily operations for continuous improvement.
• Assisted with luggage handling, valet services and concierge services.

• Escorted clients to spa areas, treatment rooms, and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Communicated with spa team members if clients canceled or changed appointment times.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Promoted special offers and packages to increase revenue through upselling techniques.

• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects.
• Utilized expertise and current best practices to verify quality of images, content and brand compliance.
• Created compelling visual presentations for clients, resulting in successful pitches and new business opportunities.
• Designed eye-catching packaging for products, strengthening brand recognition and consumer appeal.
• Cultivated professional working relationships with merchandising and sales departments, suppliers and clients.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Enhanced business efficiency by identifying trends and patterns in complex datasets.