Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Amanda Tudryn

Amanda Tudryn

Admissions Coordinator
Holyoke,MA

Summary

Dynamic Admissions Coordinator with a proven track record at Agawam Nursing and Rehab, excelling in client communication and meticulous attention to detail. Enhanced patient satisfaction through exceptional customer service and efficient admissions processes, while ensuring HIPAA compliance. Adept at multitasking and fostering strong relationships, contributing to a positive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

Agawam Nursing and Rehab
06.2025 - Current
  • Assist with the admissions process efficiently to ensure a positive experience for residents, patients, and family.
  • Respond to all inquires regarding potential residents of the facility in a sensitive, courteous, and competent manner.
  • Obtain residents insurance information, when possible, at the time a referral is called in.
  • Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
  • Provided exceptional customer service during phone and email interactions with prospective families, addressing concerns or questions promptly and professionally.
  • Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
  • Completed preliminary paperwork for incoming patients.
  • Conducted detailed tours of campus facilities, fostering welcoming environment that increased families interest.
  • Handled inquiries from prospective patients to provide detailed information regarding admissions process.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
  • Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the facility.
  • Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
  • Managed high call volumes to schedule tours, meetings and referrals, verify insurance coverage, and address patient inquiries professionally.

CNA Sub Acute Rehab

CareOne at Redstone
12.2024 - 06.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature and blood pressure.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Documented patient information and care activities in electronic health record.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Demonstrated flexibility in adapting to any changes in patient needs or facility requirements, ensuring consistent high-quality care delivery regardless of external circumstances.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

CNA Supervisor

Quality Private Duty Care
11.2021 - 05.2024
  • Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
  • Maintained high standards of care by ensuring compliance with state and federal regulations.
  • Improved patient care by implementing new protocols and procedures for team members.
  • Developed strong relationships with the patient and their family to foster trust and understanding of treatment plans.
  • Monitored inventory levels of medical supplies and equipment to ensure preparedness at all times.
  • Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
  • Promoted a positive work environment by fostering open communication among staff members.

CNA Dementia

Rockridge Retirement Community
12.2018 - 06.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members.
  • Answered call lights and supported patient comfort and safety.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Documented patient information and care activities in electronic health record.

Education

High School Diploma -

Granby Jr/Sr Highschool
Granby, MA

Skills

  • Strong organization
  • Client communication skills
  • Good bedside manner
  • Proficient in computer applications
  • Proficient in medical admissions processes
  • Medical terminology proficiency
  • Time management
  • Attention to detail
  • Adaptability and flexibility
  • Decision-making
  • Multitasking
  • HIPAA compliance
  • Patient confidentiality
  • Customer service

Accomplishments

    I have been able to achieve a smooth and organized admission process for patients entering a facility by processing paperwork, verifying documentation, and completing administrative tasks.

    I work with various healthcare professionals to ensure all logistical and administrative requirements are met for incoming patients.

    To serve as the crucial first point of contact for patients and families seeking admission, answering questions, and providing guidance on the admission process. I am able to calmly and professionally handle emotional applicants or family members, representing the organization with poise and care.

Certification

  • Certified Nursing Assistant
  • home Health Aide

Timeline

Admissions Coordinator

Agawam Nursing and Rehab
06.2025 - Current

CNA Sub Acute Rehab

CareOne at Redstone
12.2024 - 06.2025

CNA Supervisor

Quality Private Duty Care
11.2021 - 05.2024

CNA Dementia

Rockridge Retirement Community
12.2018 - 06.2020

High School Diploma -

Granby Jr/Sr Highschool

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