Amanda Turek
Unemployed
Germantown,NY
Summary
Hardworking Customer Service Representative with 7 years of experience working with retail merchandising/retail. Trained in project and time management with extensive knowledge of merchandising, remodels and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Associate
Stewart's Shops
Hudson, NY
10.2020 - 03.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped numerous customers every day by approaching conversations with a positive attitude and kindness.
- Informed customers about special promotions and provided detailed information for various products.
Merchandiser
Driveline Retail Merchandising
04.2018 - 08.2019
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Established strong vendor relationships to maintain and support business.
- Conferred with store managers to obtain information about customer needs and preferences.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Arranged consistent shelves, bins and racks at multiple locations by following established planograms.
- Unloaded arriving product stock and moved to store display areas.
Crew Coordinator
Apollo
10.2016 - 11.2017
- Implemented strategy to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
- Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as finding inventory to complete displays, lead customers to the right area they needed during re-merchandising and unloaded trucks to get the supplies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Working at Apollo was a wonderful experience. The company is based out of Tampa, FL and I traveled for them to get to the places that needed me. I did quite a few re-merchandising and remodeled for them.
- Stores reset/remodeled: Ace Hardware, CVS, Floor and Decor, Staples, True Value, Walmart, West Marine, as well as Coca Cola resets.
Merchandiser
Resource Plus
03.2016 - 07.2016
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Remodeled Dollar General stores
PCA
Columbia Memorial Hospital
Hudson, NY
08.2006 - 07.2011
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Germantown Central High School
Germantown, NY 09.2003 - 06.2006
Associate of Science - Human Services
Columbia Greene Community College
Hudson, NY 07.2018 - Current
Skills
Sales expertise
Report preparation
Order fulfillment
Self-direction
Customer service
Medical terminology knowledge
Money handling abilities
Shipping procedures understanding
Stock management
Creative problem solving
Retail store support
Stocking and replenishing
Good listening skills
Professional telephone demeanor
Accomplishments
I started out in a lower merchandising company and found a larger company where I moved up to be a crew coordinator. In this position I maintained a crew while unloading trucks and also built fixtures.
Timeline
Customer Service Associate
Stewart's Shops
10.2020 - 03.2021
Associate of Science - Human Services
Columbia Greene Community College
07.2018 - Current
Merchandiser
Driveline Retail Merchandising
04.2018 - 08.2019
Crew Coordinator
Apollo
10.2016 - 11.2017
Merchandiser
Resource Plus
03.2016 - 07.2016
PCA
Columbia Memorial Hospital
08.2006 - 07.2011
High School Diploma -
Germantown Central High School
09.2003 - 06.2006