Amanda Turner
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Nutrition Coordinator
Avance Health System
09.2023 - Current
- Cultivated a culture of excellence within the Nutrition Coordinator team by setting high performance standards and providing ongoing feedback and support, leading to consistently positive patient outcomes.
- Served as an advocate for patients'' nutritional needs within the healthcare setting, ensuring their concerns were heard and addressed by medical teams.
- Developed partnerships with local schools and community organizations to provide nutrition education programs, promoting healthy eating habits among young people.
- Enhanced staff knowledge on nutrition topics through regular training sessions and workshops, resulting in better patient care.
- Act as a leader in the nutrition coordinator department, participating in training, quality assurance and other special projects. Facilitate the flow of internal and external referrals to Nutrition Services by acting as a liaison between referring providers, centralized coordination specialists, dietitians and patients while providing high quality customer care.
- Collaborate with director on continuous quality improvement of department processes and
workflows - Increased referral rates from physicians by building strong professional networks within the healthcare community, showcasing the benefits of Nutrition Coordinator services for their patients.
Nutrition Care Coordinator
Avance Health Systems
03.2022 - 09.2023
- Provide schedule support to registered dietitians, such as working waitlists to backfill schedule, ensuring dietitian schedules are fully booked, and responding to EHR and Teams communications from dietitians
- Run EHR reports to assist in outcomes data collection for the Thriving with Diabetes program accreditation and assist in other admin duties related to the accreditation as needed
- Working with patients with Chronic Kidney Disease (CKD), Diabetes (DM), Weight Management, and Eating Disorders (ED).
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
Patient Registration Representative
Capital City Surgery Center
08.2020 - 03.2022
- Scanned patient and registration documentation into electronic patient record through Amkai
- Assembled and disassembled patient charts based on specific departmental policies, completing incoming and outgoing medical records
- Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Organized patient files and streamlined operations to improve efficiency.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Front Office Representative
Jeffers Mann, and Artman Pediatrics
05.2017 - 03.2022
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Received and routed business correspondence to correct departments and staff members.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
- Greet visitors and customers upon arrival, helped and answered questions to build rapport and retention.
- Completed skilled administrative work to support all office staff and operational requirements.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
- Provided exceptional customer service by actively listening to guest concerns or requests in order to tailor personalized solutions that exceeded expectations.
Education
Associate of Science - Electronic Medical Records
Miller-Motte College
04.2017
Skills
- HIPPA Guidelines
- Amaki
- Epic
- Allscripts
- E Clinical Works (ECW)
- Medicare
- Medicaid
- Time Management
- Detail Oriented
- Commercial Insurances
- Effective Communication
- Highly Organized
- Nutrition Assessment
- Health Promotion
- Verbal and written communication
- Team Leadership
- Schedule Preparation
- Customer Service
Timeline
Lead Nutrition Coordinator
Avance Health System
09.2023 - Current
Nutrition Care Coordinator
Avance Health Systems
03.2022 - 09.2023
Patient Registration Representative
Capital City Surgery Center
08.2020 - 03.2022
Front Office Representative
Jeffers Mann, and Artman Pediatrics
05.2017 - 03.2022
Associate of Science - Electronic Medical Records
Miller-Motte College