Amanda Turner
Valley,AL
Summary
Results-driven finance professional with strong background in credit analysis and risk management. Proven ability to collaborate effectively with teams, adapt to changing requirements, and deliver impactful solutions. Skilled in credit evaluation, customer service, and financial reporting. Proven in enhancing customer relations and boosting revenue, my background with Farmers Furniture showcases my adeptness in financial acumen and exceptional teamwork. Known for reliability, integrity, and focus on achieving business goals.
Overview
11
11
years of professional experience
Work History
Credit Representative
Farmers Furniture
04.2024 - Current
- Managed collection work and contacted customers to collect delinquent balances.
- Answered incoming customer calls and questions regarding invoices.
- Negotiated payment plans and loan terms with delinquent customers.
- Collaborated with the collections team to recover outstanding balances, resulting in lower bad debt writeoffs.
Collections Agent
Kinsmith Finance Corp.
06.2023 - 12.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Sales Representative
Afni
01.2023 - 05.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Insurance Customer Service Representative
RMI
03.2022 - 04.2023
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Sales Customer Support Specialist
American Homeshield
03.2014 - 03.2021
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Calculated adjustments, premiums and refunds.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
Education
GED -
Auburn University
Auburn, AL05-1992
Skills
- Sales experience
- Financial Acumen
- Customer Service
- Teamwork and Collaboration
- Loan Servicing
Timeline
Credit Representative
Farmers Furniture
04.2024 - Current
Collections Agent
Kinsmith Finance Corp.
06.2023 - 12.2023
Sales Representative
Afni
01.2023 - 05.2023
Insurance Customer Service Representative
RMI
03.2022 - 04.2023
Sales Customer Support Specialist
American Homeshield
03.2014 - 03.2021
GED -
Auburn University
Similar Profiles
Ryan LindellRyan Lindell
Store Manager in Training at Farmers FurnitureStore Manager in Training at Farmers Furniture
Logan CaldwellLogan Caldwell
Assistant Driver at Farmers FurnitureAssistant Driver at Farmers Furniture
Randy CarrollRandy Carroll
Executive Director of Store Operations at Farmers FurnitureExecutive Director of Store Operations at Farmers Furniture