Amanda Turner
Saratoga Springs,UT
Summary
Proven customer service expert from HealthEquity, adept at resolving conflicts and enhancing customer satisfaction. Excelled in data entry and multitasking, achieving high retention rates. Demonstrated reliability and effective communication, significantly improving team productivity and customer loyalty.
Experienced with conducting surveys and collecting data accurately. Utilizes effective communication and organizational skills to ensure data integrity and project completion. Track record of adapting to varied survey methodologies and delivering high-quality results.
Overview
20
20
years of professional experience
Work History
Survey Taker
Pinnacle Quality Insight
06.2015 - 02.2016
- Ensured adherence to ethical guidelines and confidentiality protocols throughout the data collection process.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Entered responses from survey participants into internal database to later compile reports or conduct analysis.
Sales Associate
Christopher & Banks
08.2010 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Customer Service Representative
HealthEquity
09.2005 - 05.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Selecthealth
01.2005 - 09.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
1-800 Contacts
04.2003 - 12.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
Gatsby Salon
01.2003 - 10.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks including laundry, sweeping, and restocking products.
Warehouse Worker
Scholastic Books
01.2002 - 04.2003
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Private Nanny
Newman Family
05.1996 - 01.2002
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Education
High School Diploma -
Riverton High School
Riverton, UT05-2002
Skills
- Customer service and assistance
- Inbound and outbound calls
- Data entry
- Client interaction
- Telephone etiquette
- Multitasking
- Reliability
- Meeting deadlines
- Typing and written communication
Timeline
Survey Taker
Pinnacle Quality Insight
06.2015 - 02.2016
Sales Associate
Christopher & Banks
08.2010 - 06.2013
Customer Service Representative
HealthEquity
09.2005 - 05.2009
Customer Service Representative
Selecthealth
01.2005 - 09.2005
Customer Service Representative
1-800 Contacts
04.2003 - 12.2004
Receptionist
Gatsby Salon
01.2003 - 10.2004
Warehouse Worker
Scholastic Books
01.2002 - 04.2003
Private Nanny
Newman Family
05.1996 - 01.2002
High School Diploma -
Riverton High School
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