Amanda Turner

• I enforce HOA inspection policy rules to help maintain our beautiful communities.
• I create and process all violations
• I work closely with each manager to ensure we are aligned with their boards expectations
• Assisting in the creation of guidelines, training, and fully revamping the way compliance operates.

• Prioritize and delegate daily work tasks to meet anticipated project goals.
• Oversee workforce schedules and allocate resources in order to achieve project goals.
• Identifies business issues, creating customized solutions for individual problems.
• Track changes in the computer system to keep records current and accurate.
• Keep detailed and updated records of calls in physical and electronic databases.
• Review routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.
• Review completed work to verify consistency, quality, and conformance.
• Monitor dispatch board and adjusted call priorities regularly based on caller needs.
• Supervise driver dispatching, route planning, and vehicle tracking for over 15 drivers.
• Utilize various software systems to facilitate movement, planning and scheduling.

• Delegated daily tasks to employees to manage resources and meet deadlines.
• Implemented improved training procedures to better develop new personnel.
• Worked with outside vendors to prepare for large system installations and complex repairs.
• Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
• Developed healthy, productive relationships with team members to create constructive working environment.
• Prioritized safety at work by following rules and procedures.
• Determined strengths and weaknesses of team members and assigned tasks according to skill level.
• Promptly responded to plumbing repair needs to avoid water-damaged property.
• Created library of organized documentation, including bills, invoices and project outlines to track monthly maintenance progress.
• Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
• Managed team of employees, daily progress reports and overall project planning.
• Monitored maintenance scheduling and reported maintenance team information to management.
• Established and implemented new procedures for standard maintenance scheduling.
• Planned incentive programs to maximize employee performance.
• Minimized costs by working and negotiating with multiple suppliers.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented conversations with customers to track requests, problems and solutions.
• Maintained strong call control and quickly worked through scripts to address problems.
• Assessed customer account information to determine current issues and potential solutions.
• Answered, screened and processed high volume of calls daily with call management system.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.

• My primary focus was to make sure that we met the request of every customer who had a design or printing need. Most of the clientele that I dealt with needing help with a project for an upcoming meeting.
• It was my department’s responsibility to make sure that happened. This could’ve been something as simple as laminating, binding a presentation, a simple copy, newsletters, or creating Custom business cards.
• We also ordered checks and customer multipart forms. As a manager, I oversaw promised scheduled times, and Quality products were being produced.
• As the manager of this department, I was responsible for a budget of around $500,000 per year. My employees knew on a daily basis what our budget for the day was and where we were standing at any given time of the month. I was responsible for a monthly business management review (PNL), which allowed my Regional Director's know where we were financially and our plans to push that even further to obtain the highest financial results possible.
• I was also responsible for making sure that my weekly billing statements matched up with the orders that we had produced by outside vendors and that we were not being overcharged and/ or that we were getting any credit we deserved. I learned many computer programming this industry and am for the most part a self-taught learner.
• As a part of the store management team my responsibilities were not limited to my department. I was responsible for opening or closing the store. I managed the cash office, safe and bank deposits. I was responsible for receiving inventory trucks along with reconciling every item received sometime 1000 plus items at a time.
• I became forklift certified. As a leader I was very fair and compassionate towards my employees and customers but driven to always keep the bottom line a priority.

ALLIANCE HOSPITALITY / QUALITY SUITES, North Charleston, SC Sales coordinator, Jan 2001 – Jul 2003

• I started off as a Front desk Agent and worked my way up to Sales Coordinator. I worked for the Quality Suites in N. Charleston, also part of Alliance Hospitality.
• I was responsible for booking and coordinating meeting space, typing and mailing contracts, giving site tours, all H.R. paperwork for new hires, I sat in on all coaching and terminating sessions.
• I also conducted and sat in on many interviews, typing and mailing out group proposals, this includes working with the Charleston Visitors Bureau concerning inquiring groups coming to Charleston and followed up on leads.
• I was responsible to put out a weekly resume, including details and meeting set up for all upcoming groups.
• I participated in Sales Blitzes (obtaining leads from cold calls). I helped with general customer service. I learned a lot of my basic skills with this job.

ALLIANCE HOSPITALITY / COMFORT INN RIVERVIEW, Charleston, SC Front Office Manager, Jul 2003 – Sep 2006

• I have worked diligently as a front office manager for the past 3 years at the Comfort Inn Riverview downtown historic Charleston.
• I have been responsible for many aspects of the front office. I have worked with and been responsible for accounts payable and receivable, scheduling, training, HR paperwork, hiring and terminating, ordering, responding to guest complaints, in person and online (Guest Satisfaction).
• I have taken part in many budgeting seasons. There have been many times I have been left fully responsible for the hotel. I make reservations, answer phones, and follow up with faxes and corporate email.
• I worked very closely with all other department heads, to assist in their areas when needed and to keep communication flowing. I have inspected hotel rooms and been through many QA Inspections.
• I have excellent computer knowledge including Microsoft Word. I worked very closely with my GM and acted as their understudy