Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Turner

Saint Albans,ME

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise customer service and inner-office operations. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Medical Receptionist

Redington Fairview General Hospital
Skowhegan, Maine
08.2021 - 03.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Trained new staff on office procedures, insurance process.
  • Straightened up waiting room to maintain neat and organized space.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Customer Service Representative

T-Mobile
Oakland, ME
01.2008 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Nokomis Regional High School
Newport, ME
06.2000

Some College (No Degree) - Hotel Restaurant Management

Hesser College
Manchester, NH

Skills

  • Order Fulfillment
  • Sales expertise
  • Complaint resolution
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Professional telephone demeanor
  • Creative problem solving
  • Technical Support
  • Good listening skills
  • Retail store support
  • Account management
  • Records Management
  • Insurance Verification
  • Mail Management
  • Workflow Optimization
  • Patient callbacks
  • Appointment Setting
  • Telephone Etiquette
  • Patient Registration
  • Appointment management
  • Patient Scheduling
  • Paperwork coordination
  • Documentation
  • Appointment Scheduling
  • Front Desk Operations
  • Electronic Medical Records

Timeline

Medical Receptionist

Redington Fairview General Hospital
08.2021 - 03.2024

Customer Service Representative

T-Mobile
01.2008 - 08.2021

High School Diploma -

Nokomis Regional High School

Some College (No Degree) - Hotel Restaurant Management

Hesser College
Amanda Turner