Amanda Tyer
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Reliable and adaptable with the capability to work in various work environments. Abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Specialist
Mortenson Construction
09.2019 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
Blacksmith
Self-employed
01.2016 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Retail Sales Manager
Meldisco/Footstar
06.2006 - 09.2008
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited, hired and trained all associates to develop into productive team members with excellent product knowledge.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
General Merchandise assistant Manager
Winn Dixie Supermarket
06.1999 - 10.2002
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Applied Science - Criminal Investigation
Everest college
Skills
- Team Management
- Production Tracking
- Training
- Judgment and Decision-Making
- Operation Monitoring
- Time Management
- Interpretation of Findings
- Microsoft Office
- Equipment Use
- Reading Comprehension
- Quality Control Analysis
- Active Listening
- Daily Logs
- Critical Thinking
- Conflict Resolution Tactics
- Quality Standard Management
- Microsoft Access
- Adobe Systems Adobe Acrobat
- Monitoring
- Minor Repairs
- Coordination
- Writing
- Troubleshooting
- Safety Protocols
- Work Delegation
- Word Processing
- Quality Management
- Production Monitoring and Assessment
- Inspection Records
- Mentorship and Training
- Safety Requirements
- Quality Control Checks
- Handling Materials
Certification
Construction Site Safety Orientation(CSST)OSHA 10-Hour. Able to Provide Transcript detailing my on the job training and expierence.
Timeline
Quality Specialist
Mortenson Construction
09.2019 - Current
Blacksmith
Self-employed
01.2016 - 08.2019
Retail Sales Manager
Meldisco/Footstar
06.2006 - 09.2008
General Merchandise assistant Manager
Winn Dixie Supermarket
06.1999 - 10.2002
Associate of Applied Science - Criminal Investigation
Everest college