Amanda Tygrett
Cumberland,MD
Summary
Dynamic leader with a proven track record at Winchester Medical Center, adept in boosting sales and customer satisfaction through effective team training and mentoring. Skilled in workplace safety and employee motivation, achieving significant improvements in staff performance and operational efficiency. Passionate about fostering a positive environment and driving goal-oriented success.
Overview
19
19
years of professional experience
Work History
Overnight Supervisor
Winchester Medical Center
05.2017 - Current
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Seafood Associate
Martin's Food
06.2015 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained compliance with local health regulations through routine inspections of seafood handling, storage, and preparation areas.
- Prepared custom orders for clients efficiently while maintaining attention to detail and quality control standards.
- Collaborated with other departments on cross-promotional efforts that showcased the versatility of seafood offerings in various meal options.
- Educated customers on proper seafood storage and cooking techniques to optimize their at-home dining experience.
- Conducted regular equipment maintenance checks to ensure optimal performance levels during peak operational hours within the seafood department.
- Contributed to teamwork by assisting colleagues with tasks such as cutting fish, preparing orders, and cleaning equipment.
- Managed waste reduction efforts by properly rotating stock and optimizing product display techniques to minimize spoilage.
- Discarded defective matters into waste.
- Opened and removed raw materials.
Fresh Food Associate
Winn Dixie Supermarket
06.2013 - 05.2015
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
Lead Sandwich Maker
Subway
07.2012 - 08.2013
- Managed inventory levels, ordering necessary supplies to avoid stockouts or overstock situations.
- Collaborated with team members to ensure consistency in sandwich preparation and presentation.
- Fostered a positive work environment by motivating and supporting team members, leading to increased morale and lower staff turnover rates.
- Increased repeat business through attentive listening to customer feedback on taste preferences or dietary needs, leading to customized orders that delighted patrons.
- Demonstrated leadership abilities by overseeing shifts as needed when the manager was unavailable.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
Shift Supervisor
Gandolfo's New York Deli
03.2007 - 03.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Leader
Subway
03.2006 - 03.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Manager/Key Holder
Spencer's Gifts
08.2005 - 03.2006
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Education
Diploma - General Studies
Marshall High School
Falls Church, VA06.2005
Skills
- Workplace Safety
- Employee Motivation
- Goal-Oriented
- Training and mentoring
- Staff Discipline
Timeline
Overnight Supervisor
Winchester Medical Center
05.2017 - Current
Seafood Associate
Martin's Food
06.2015 - 12.2017
Fresh Food Associate
Winn Dixie Supermarket
06.2013 - 05.2015
Lead Sandwich Maker
Subway
07.2012 - 08.2013
Shift Supervisor
Gandolfo's New York Deli
03.2007 - 03.2012
Shift Leader
Subway
03.2006 - 03.2007
Shift Manager/Key Holder
Spencer's Gifts
08.2005 - 03.2006
Diploma - General Studies
Marshall High School