Amanda Tyler
Beach Park,IL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Emilys Pancake House
07.2006 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Assisted coworkers and staff members with special tasks on daily basis.
Waitress
Emilys Pancake House
07.2006 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Dispatcher Office Assistant
TopTec Heating And Cooling
11.2021 - 03.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 10 plus fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
- Contributed to smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Education
No Degree - Accounting And Finance
Southern New Hampshire University
Hooksett, NH07.2026
Certificate - Human Resource Talent Acquisition
Cousera
Online05.2024
Skills
- Customer Relationship Management (CRM)
- Team Management
- Customer Engagement
- Point of Sale (POS) system operation
- Organization and prioritization
- Multi-line phone proficiency
- Administrative Skills
- New Hire Orientation
- HR policies
- Professional and mature
- Scheduling Coordination
Certification
- ServSafe Food Handler, ServeSafe - March 2024
- Basset certification, American Safety Council - April 2024
- Human Resource Talent Acquistion, Coursera - May 2024
Timeline
Dispatcher Office Assistant
TopTec Heating And Cooling
11.2021 - 03.2022
Manager's Assistant
Emilys Pancake House
07.2006 - Current
Waitress
Emilys Pancake House
07.2006 - Current
No Degree - Accounting And Finance
Southern New Hampshire University
Certificate - Human Resource Talent Acquisition
Cousera
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