AMANDA UBILES
Niagara Falls,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
Work History
Herbalist, Owner
S&N Farmacy
04.2023 - Current
- Studied healing properties of plants and herbs to treat patients and offer natural alternatives to modern medicine.
- Developed strong relationships with local suppliers, ensuring access to high-quality and ethically-sourced herbs.
- Fostered community engagement by participating in local events, networking with other wellness professionals, and supporting initiatives promoting health and wellbeing.
- Established trust among clients by adhering to strict confidentiality guidelines when handling sensitive personal information.
- Maintained a clean, organized, and inviting shop environment that encouraged customers to explore diverse product offerings.
- Gained information from patients about previous physical medical history and symptoms by conducting interviews and asking direct questions.
- Advised patients about use of remedies to educate on how to take, when to take and how much to take of each remedy,
- Increased client satisfaction by providing in-depth education on the benefits and proper usage of herbal products.
- Enhanced patient wellness by conducting thorough consultations and creating personalized herbal remedies.
- Formulated herbal preparations to treat conditions, considering herbal properties such as toxicity, contraindications and incompatibilities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Representative
ELocal
01.2022 - Current
- Handle customer inquiries, ensuring quick resolutions and high satisfaction rates
- Manage 100+ daily calls, reducing wait times and boosting customer satisfaction
- Develop and implement policies, surpassing industry standards for service
- Respond promptly to customer requests, providing accurate product and service information
- Collaborate with team to streamline processes, enhancing overall customer experience
- Coordinated with team members to streamline call handling, boosting efficiency and reducing wait times
- Consistently surpassed monthly performance targets by engaging customers and delivering exceptional service
- Developed new customer service protocols, enhancing response efficiency and customer satisfaction
- Implemented a new ticketing system, streamlining issue resolution and increasing customer satisfaction by 10%
- Resolved complex customer issues, driving a 15% increase in satisfaction through innovative problem-solving and active listening.
Esthetician
Owner, Self Employed Services
10.2021 - 02.2023
- Sterilized equipment ensuring safe treatments, boosting client trust and satisfaction
- Developed customized facials, enhancing client retention and outcomes
- Consulted with clients, proposing optimal solutions, improving service quality
- Implemented marketing strategies, attracting new clients and increasing sales
- Introduced eco-friendly products, enhancing service quality and client satisfaction
- Coordinated with suppliers to secure high-quality products, ensuring superior service delivery
- Organized community events, promoting brand awareness and expanding client base
- Ensured compliance with health regulations, maintaining a 100% safety record and high client trust.
Esthetician, Bakery Operations Manager
High Frequency Facial, DiCamillo Bakery
09.2019 - 04.2021
- Prepared custom bakery items, ensuring adherence to recipes and safety standards
- Managed baking operations, resolving issues effectively and confidently
- Streamlined bakery operations, enhancing productivity and ensuring timely delivery of custom orders
- Led inventory management, reducing waste and optimizing stock levels to meet customer demand efficiently
- Implemented food safety protocols, achieving full compliance with health regulations and enhancing customer trust
- Enhanced customer satisfaction by customizing bakery items to specific needs, ensuring high quality and safety standards
- Streamlined inventory management, reducing waste and optimizing stock levels, resulting in cost savings and improved customer service.
Secretary
Lenahan Dermatology
11.2017 - 02.2019
Personal Care Assistant
HANCI
02.2014 - 01.2017
Personal Care Assistant
Venture Forthe
11.2012 - 04.2014
Education
Regents Diploma -
Orchard Park High School
Orchard Park, NYEsthetics License - Aesthetician
Continental School Of Beauty
West Seneca, NY03.2019
Phlebotomy License -
Niagara Boces
Sanborn, NY08.2011
Skills
- Quality Control
- Conflict Resolution
- Retail Materials Management
- Corrective Action Plans
- Policy and Procedure Adherence
- Cultural Awareness
- Telephone Etiquette
- Account Documentation
- Horticultural Therapy
- Herbal first aid
- Holistic health understanding
- Natural remedy formulation
- Clinical herbalism
- Herbal product development
- Herbal medicine preparation
- Homeopathic Remedies
- Multitasking
- Problem-solving abilities
- Patient Care
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Professional ethics
Timeline
Herbalist, Owner
S&N Farmacy
04.2023 - Current
Customer Service Representative
ELocal
01.2022 - Current
Esthetician
Owner, Self Employed Services
10.2021 - 02.2023
Esthetician, Bakery Operations Manager
High Frequency Facial, DiCamillo Bakery
09.2019 - 04.2021
Secretary
Lenahan Dermatology
11.2017 - 02.2019
Personal Care Assistant
HANCI
02.2014 - 01.2017
Personal Care Assistant
Venture Forthe
11.2012 - 04.2014
Esthetics License - Aesthetician
Continental School Of Beauty
Phlebotomy License -
Niagara Boces
Regents Diploma -
Orchard Park High School