Amanda Uebersetzig
Summary
Highly motivated and experienced small business owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Small Business Owner
The Knotted Bead LLC
08.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
Network Marketer
Itworks Body Wraps Orange County
06.2016 - 10.2017
- Empowered team members to achieve their goals by offering mentorship, guidance, and support throughout their network marketing journey.
- Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
- Improved client retention rates by maintaining regular contact with existing customers to ensure satisfaction and address any issues proactively.
- Cultivated a positive team culture by fostering open communication channels, celebrating successes, and encouraging peer-to-peer learning.
- Achieved top-seller status within the organization through consistent hard work, dedication, and persistence in reaching out to prospects.
- Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and in-person meetings.
- Collaborated closely with upline leaders to strategize growth initiatives for team advancement within the company hierarchy structure.
- Established a strong online presence by regularly sharing valuable content on social media platforms, engaging with followers, and leveraging influencer partnerships to increase reach.
- Monitored social media questions and comments and appropriately responded.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Retail Store Manager
Old Navy
01.2015 - 01.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Wait Staff Member
Olive Garden Restaurant
06.2013 - 01.2015
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Fast Food Worker
Culver's Restaurant
09.2011 - 08.2012
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
No Degree - Microsoft Excel, Microsoft Word, Other Classes
Madison Area Technical College
Madison, WI05.2019
No Degree - Dental Assisting
Madison Area Technical College
Madison, WI05.2013
High School Diploma -
Abundant Life Christian School
Madison, WI06.2011
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Strategic Planning
- Budget Management
- Financial Planning
- Customer Service Management
- Decision-Making
- Teamwork and Collaboration
- Relationship Building
- Marketing Strategies
- Purchasing and planning
- Sales Tracking
- Inventory Tracking and Management
- Calendar Management
- Staff Management
- Goal Setting
Timeline
Small Business Owner
The Knotted Bead LLC
08.2022 - Current
Network Marketer
Itworks Body Wraps Orange County
06.2016 - 10.2017
Retail Store Manager
Old Navy
01.2015 - 01.2016
Wait Staff Member
Olive Garden Restaurant
06.2013 - 01.2015
Fast Food Worker
Culver's Restaurant
09.2011 - 08.2012
No Degree - Microsoft Excel, Microsoft Word, Other Classes
Madison Area Technical College
No Degree - Dental Assisting
Madison Area Technical College
High School Diploma -
Abundant Life Christian School
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