Amanda Ukpabi

• Developed and implemented effective digital marketing strategies to enhance product visibility.
• Managed e-commerce platforms to optimize user experience and increase conversion rates.

• Executed mass hiring campaigns for call center roles across Facebook, Goldman Sachs, Citi Bank, and Walmart.
• Implemented innovative sourcing techniques to enhance diversity recruitment efforts.
• Participated in job fairs and networking events to promote the company and engage potential candidates.
• Facilitated onboarding processes for new hires, ensuring a smooth transition into the company.
• Conducted initial phone screens with qualified applicants to assess their skills and experience.
• Sourced candidates using LinkedIn, Indeed, ZipRecruiter, and CareerBuilder platforms.
• Conducted face-to-face interviews and phone screenings to evaluate candidate qualifications.
• Managed recruitment for diverse roles including customer service, collections, fraud analysts, and digital marketing agents.

• -Hired outside salesmen to sell credit card processing
• -Hired customer service agents for the call center
• Contacted candidates that applied to outside sales positions utilized CareerBuilder and ZipRecruiter
• Explained the role, answered any questions and set up interviews
• Made a minimum of 200 manual dials daily to contact candidates
• Created job postings, sourced talent, screened resumes, conducted interviews and negotiated salaries.
• Conducted comprehensive market research to identify effective sourcing channels for diverse candidate pools.
• Implemented recruitment metrics analysis to evaluate sourcing effectiveness and improve overall hiring strategies.
• Provided guidance to candidates throughout the hiring process, addressing their questions and concerns promptly.

• Recruited sales personnel for credit card processing machines and services.
• Initiated role as Merchant Coordinator, advancing to Quality Control Representative.
• Scheduled appointments for sales team to engage businesses in credit card processing solutions.
• Reviewed Merchant Coordinator calls to ensure clarity and quality of communication.
• Maintained comprehensive database of prospective clients and organized follow-up activities.
• Addressed client objections with persuasive techniques, emphasizing benefits of services.

Merchant Coordinators /Quality Control Rep

• Conducted 400-600 cold calls daily to potential clients to generate leads for appointment setting.
• Implemented strategies to improve the efficiency of the appointment-setting process.
• Trained new team members on appointment-setting protocols and best practices.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Conducted extensive cold calling to generate leads (400-500 dials daily) and schedule appointments for sales personnel.
• Utilized effective communication skills to engage potential clients and promote services offered.
• Managed time efficiently to maximize the number of calls made each day.