Amanda Ulick
Winter Garden,FL
Summary
Outgoing server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Lounge Server
The Walt Disney Company
02.2023 - Current
- Noted dietary requirements when taking down orders.
- Prepared and delivered cocktails, wine and liquor.
- Explained chef specialties and different menu items.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Served drinks, appetizers and meals to guests.
- Kept tables clean and ready for next guests.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Buffalo Wild Wings
12.2017 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier/Hostess
Buffalo Wild Wings
12.2017 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Expeditor
Buffalo Wild Wings
12.2017 - 01.2023
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Line Cook
Buffalo Wild Wings
12.2017 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Wing Certified Trainer
Buffalo Wild Wings
12.2017 - 01.2023
- Adjusted and aligned course material to meet individual needs.
- Created instructional material and training syllabi for specific areas
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Education
Associates - Hospitality Management
Suffolk County Community College
Selden, NY05.2022
High School Diploma -
Miler Place High School
Miller Place, NY06.2018
Skills
- Drinks Service
- Safety Knowledge
- Table Bussing
- Beverage Preparation
- Upselling Skills
- ID Verification
- Menu Presentation
- Order Management
- Menu Memorization
- Cash Handling
- Service Prioritization
- POS System Expertise
- Food Running
- Payment Processing
- Food Station Setup
- Safe Food Handling
- Food Inspection
- Quality Control
- Front-Of-House Display Creation
- Accurate Cash Handling
- Complaint Resolution
Timeline
Lounge Server
The Walt Disney Company
02.2023 - Current
Server
Buffalo Wild Wings
12.2017 - 01.2023
Cashier/Hostess
Buffalo Wild Wings
12.2017 - 01.2023
Expeditor
Buffalo Wild Wings
12.2017 - 01.2023
Line Cook
Buffalo Wild Wings
12.2017 - 01.2023
Wing Certified Trainer
Buffalo Wild Wings
12.2017 - 01.2023
Associates - Hospitality Management
Suffolk County Community College
High School Diploma -
Miler Place High School