Amanda Ulrich
Chicago,IL
Summary
Positive, upbeat customer service specialist with more than 20 years of hands on experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers, resolving concerns and maintaining long-term loyalty.
Overview
20
20
years of professional experience
Work History
AGM/GM
Evanston Corner Bistro (previously Thomas & Dutch
Evanston, IL
02.2023 - 04.2024
- Oversaw all events at establishment by working alongside with catering department and private event coordinators.
- Implemented new procedures for building better structure to host larger events.
- Scheduling & supervising employees.
- First point of contact for 50+ employees regarding their day to day duties and personal management needs.
- Ordered & anticipated beverage & back of the house inventory needs.
- Profit & loss management coordinating with directors of operation, heads of accounting & owners.
Food & Beverage Manager
Graduate Hotel
Evanston, IL
10.2021 - 02.2023
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance issues to reduce impact to business operations.
- Complied with company objectives and communication goals.
- Coached staff members to develop long-term career goals.
- Interviewed applicants and made hiring decisions
- Gave staff evaluation performance.
- Coordinated employee schedules.
- Responded to employee concerns or complaints by coordinating with human resources team.
Front of House Team Member
La Sardine
Chicago, IL
05.2016 - 08.2020
- Demonstrated self-reliance by meeting workflow needs.
- Gained expansive knowledge of French wine by assisting customers with wine selections and extensive wine training.
- Communicated and developed relationships with wine representatives.
- Delivered a world-class dining experience by explaining menu items thoroughly, offering recommendations, remaining steps ahead of patrons' needs and accurately gauging level of interest in conversation and attention.
Front of House Team Member
The Chicago Diner
Chicago, IL
08.2012 - 07.2016
- Improved operations by working with team members and customers to find workable solutions.
- Informed customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated customer concerns and complaints while maintaining calm and friendly demeanor.
- Provided exceptional customer service.
Administrative Assistant
MBR Tool Inc.
Schiller Park, IL
04.2004 - 02.2011
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Entered invoice data into company database and updated customer contacts and delivery dates to keep information current.
- Tracked employee timesheets and processed payroll.
- Greeted visitors or callers daily to handle inquiries and directed them to appropriate persons.
Education
Interior Design And Architecture
Columbia College Chicago
Chicago, ILSkills
- Managing team 50 employees in daily operations
- Employee training and development
- Dedicated team player
- Profit and loss management
Timeline
AGM/GM
Evanston Corner Bistro (previously Thomas & Dutch
02.2023 - 04.2024
Food & Beverage Manager
Graduate Hotel
10.2021 - 02.2023
Front of House Team Member
La Sardine
05.2016 - 08.2020
Front of House Team Member
The Chicago Diner
08.2012 - 07.2016
Administrative Assistant
MBR Tool Inc.
04.2004 - 02.2011
Interior Design And Architecture
Columbia College Chicago
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