Amanda Ulrich
Jupiter,FL
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
30
30
years of professional experience
Work History
Front Desk/Scheduler
TGH Imaging
North Palm Beach, FL
11.2009 - Current
- Greeted patients upon arrival and checked them in for their appointments.
- Processed payments for services rendered at the front desk.
- Provided excellent customer service when interacting with patients, families, visitors, physicians, and staff members.
- Provided support to clinical staff by preparing charts for upcoming visits and ensuring that all necessary paperwork was completed accurately.
- Verified patient information, including insurance coverage, prior to appointment start times.
- Collected copays and verified insurance benefits as needed.
- Assisted with filing and organization of medical records.
- Ensured HIPAA compliance by keeping confidential information secure.
- Responded to emails and faxes in a timely manner regarding scheduling requests or changes.
- Checked-in patients upon arrival using a computerized system.
- Followed up on no-shows or cancellations to reschedule appointments.
- Scheduled patient appointments according to established protocols.
- Made reminder calls for upcoming appointments or follow-up tests and visits as needed.
- Completed any administrative tasks assigned by supervisor such as data entry or scanning documents into the electronic health record.
- Maintained an organized work area, ensuring supplies were stocked and readily available.
- Coordinated referrals with outside providers as needed.
- Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Supervisor
Midtown Imaging
Palm Beach Gardens, FL
03.2002 - 10.2009
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
Bookkeeper
Winn Dixie Supermarket
Lake Worth, FL
04.1994 - 07.1999
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL06-1996
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLSkills
- Inbound and Outbound Calling
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Paperwork Processing
- Data Collection
- Account updating
- Data Entry
- Product Knowledge
- Multi-Task Management
- Complaint Handling
- Medical terminology knowledge
- Computer Proficiency
- Conflict Resolution
- Professional telephone demeanor
- Typing proficiency
- Payment Processing
- Coordination
- Filing
- Executive management support
- Active Listening
- Technical Support
- High-energy attitude
References
References available upon request.
Timeline
Front Desk/Scheduler
TGH Imaging
11.2009 - Current
Supervisor
Midtown Imaging
03.2002 - 10.2009
Bookkeeper
Winn Dixie Supermarket
04.1994 - 07.1999
High School Diploma -
Santaluces Community High School
Some College (No Degree) -
Palm Beach State College
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