Amandha E. Ulysse
Port Saint Lucie,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations with extensive knowledge of customer satisfaction, risk and compliance policies, and time management. Proven ability to effectively operate and navigate multiple systems while improving customer engagement. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Sales and Service Representative
USAA - P&C Auto Insurance
04.2022 - 11.2023
- Used consultative approach to resolve customer needs, established trust, and provided solutions based on current products and service offerings.
- Built and maintained relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and provide accurate risk management and risk mitigation solutions.
- Operated within compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.
- Researched industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.
- Used intermediate knowledge in Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably to appropriately select product and carrier offerings.
- Managed over 50 customer calls per day while maintaining KPI and increasing sales by 45%.
- Worked with Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).
- Calculated Insurance to Value (ITV) on wide range of property types and structures including geographic differences and capture custom or unique features within properties and provided appropriate details to resolve accurate replacement values.
- Provided select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.
Licensed Medicare Insurance Agent
TogetherHealth Insurance LLC
06.2021 - 12.2021
- Directed customers through complete Insurance policy process according to specified needs, increasing sales by XX%
- Utilized consultative sales approach with assistance of industry leading technology.
- Adhered to specified risk and compliance procedures according to federal standards
- Ensured compliance goals by 98% accuracy
- Operated in contact center environment and navigated multiple systems/programs while maintaining & engaging member interaction that occurs across multiple channels.
- Followed written risk and compliance policies and procedures for business activities.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
- Developed sales leads from direct referrals, networking and targeted marketing campaigns
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
Property & Casualty Insurance Agent
Teleperformance
Port St. Lucie, FL
12.2020 - 05.2021
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.
- Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
- Responsible for the respective trailing documents for all states and/or international requirements and offerings.
- Identifies, assesses, and understands member needs and consistently provides complete and accurate advice and solutions, including products and services.
- Provides thorough issue diagnosis while minimizing transfers, escalations, and call backs.
- Required maintenance of Property & Casualty (P&C) license and state registrations.
Adjustment Specialist
iVOX Solutions
Port St. Lucie, Fl
09.2018 - 10.2020
- Maintained documentation, including production tracking reports/logs to expedite inquiries.
- Conducted research on member accounts as necessary.
- Interact with members and clients who have member service problems.
- Reviewed and responded accordingly to all types of communications.
- Participated in special projects, including cross-training assignments and other duties as assigned, complete within established deadlines.
- Reviewed, edited, and published new procedures as required.
Administrative Brand Specialist
Global Response Contact Solutions
Margate, Fl
01.2017 - 08.2018
- Client Services – Support online customers via E-mail & Chat.
- Responsible for all customer inquiries, including escalating unresolved issues to proper department.
- Relaying brand, familiarity on brand products and policies effectively and efficiently to customers.
- Conflict resolution and de-escalation of calls.
Customer Service Representative
Inktel Contact Center Solutions
Tamarac, Fl
03.2015 - 02.2016
- Deliver prepared sales talks.
- Explain products or services and prices and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into system.
Administrative Assistant / Prescription Advocate
Health & Life Associates
Pompano Beach, FL
10.2013 - 07.2014
- Verified insurance policies with customers and provided the complete understanding of benefits and associated deductibles.
- Contacted physician’s office to gather the necessary documents required for program approval.
- Prescription program submissions to ensure patients receive discounted medications.
- Processed internal billing and refunds for patients.
Merchandise Flow Supervisor
Limited Brands
Coral Springs, Fl
03.2012 - 02.2013
- Assisted with customer’s transaction and choice of product.
- Visual Marketing throughout store.
- Processed shipment and transfers of merchandise to other stores.
- Maintained sales segments throughout workday along with loss prevention.
Customer Service Representative
CONVRGYS Dynamic Decisioning Solution
Valdosta, GA
02.2009 - 11.2011
- Greeted customers in a courteous, friendly, and professional manner.
- Communicated in an effective manner with individuals/teams in the program, to ensure high quality and timely expedition of customer’s requests.
- Clarified customer requirements; probe for and confirmed understanding of inquiries and issues.
- Prepared and maintained customer’s files.
- Resolved issues that could have been unstructured and that required reliance on conceptual thinking.
Key Holder
Aerie by American eagle
Alpharetta, GA
07.2008 - 08.2009
- Greeted and acknowledged customers upon entrance.
- Posted cash receipts daily.
- Aided customers by answering merchandise-related questions.
- Observed and monitored for loss prevention and advised management of any unusual internal or external activities.
- Operated the cash register – Check out process of sales transactions.
- Participated in productive management and team meetings.
- Ensured that all visual directives are executed seamlessly and within the scheduled time frame and allotted payroll budget.
- Partner with Store Manager in the execution of the store business plan that drives KPI results and maximizes business opportunities.
- Successfully drove new product lines to increase annual profits by 37%
Education
CPCU - Insurance And Risk Management
The Institutes
12.2025
High School Diploma -
Chattahoochee Highschool
Alpharetta GA 05.2006
Skills
- Client Interviews
- Interpersonal Communication
- Coding and Billing
- Underwriter Collaboration
- Healthcare Common Procedure Coding System HCPCS
- Insurance Policies and Procedures
- MS Office
- Data Entry and Analysis
- Customer Service
- Marketing and Sales
Timeline
Sales and Service Representative
USAA - P&C Auto Insurance
04.2022 - 11.2023
Licensed Medicare Insurance Agent
TogetherHealth Insurance LLC
06.2021 - 12.2021
Property & Casualty Insurance Agent
Teleperformance
12.2020 - 05.2021
Adjustment Specialist
iVOX Solutions
09.2018 - 10.2020
Administrative Brand Specialist
Global Response Contact Solutions
01.2017 - 08.2018
Customer Service Representative
Inktel Contact Center Solutions
03.2015 - 02.2016
Administrative Assistant / Prescription Advocate
Health & Life Associates
10.2013 - 07.2014
Merchandise Flow Supervisor
Limited Brands
03.2012 - 02.2013
Customer Service Representative
CONVRGYS Dynamic Decisioning Solution
02.2009 - 11.2011
Key Holder
Aerie by American eagle
07.2008 - 08.2009
CPCU - Insurance And Risk Management
The Institutes
High School Diploma -
Chattahoochee Highschool
Similar Profiles
Stephane WalkerStephane Walker
Licensed Insurance Sales Professional at USAA - P&C Auto InsuranceLicensed Insurance Sales Professional at USAA - P&C Auto Insurance
James QuinnJames Quinn
Licensed Insurance Sales Professional at USAA - P&C Auto InsuranceLicensed Insurance Sales Professional at USAA - P&C Auto Insurance
Stephane WalkerStephane Walker
Licensed Insurance Sales Professional at USAA - P&C Auto InsuranceLicensed Insurance Sales Professional at USAA - P&C Auto Insurance