Amanda Underdown
Aurora,CO
Summary
Title Closing Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of Residential real estate transactions and accompanying title insurance policies and endorsements required to support high producing team.
Overview
23
23
years of professional experience
2
2
Certification
Work History
Escrow Officer
Land Title Guarantee Company
05.2001 - Current
- Examined purchase and sale agreement for potential items of concern and addressed immediately
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Checked signatures and legal descriptions for accuracy and integrity
- Managed real estate closing process in compliance with all applicable standards and legal requirements
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions
- Followed-up on status of releases, policies and return of recorded documents
- Opened incoming orders and set up escrow files within four hours of receiving purchase agreement
- Forwarded title clearing documentation to title officer for approval
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Prepared and delivered projected Closing Disclosure settlement statements to lender and consumers upon request
- Communicated requirements and title exception information to clients
- Worked with title group and third party vendors to resolve issues such as easements, lot splits and bankruptcies
- Assisted senior-level credit officers with complex loan applications
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act, Consumer Financial Protection Bureau Regulations
- Developed and maintained relationships with local real estate agents
- Successfully closed average of 40 transactions per month
Closing Team Lead
Land Title Guarantee Company
05.2013 - 11.2015
- Developed team communications and information for weekly huddles and monthly corporate meetings
- Drove operational improvements which resulted in savings and improved Return on Sales
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Increased Market share in Real Estate Brokerage account 40% to an unheard of 83%
- Resolved technical and in depth transaction problems, improved operations and provided exceptional client support
- Worked with Commercial, Builder, Residential and Lender customers to understand needs and provide superior service
- Developed and implemented company wide incentive programs to improve customer relationships and increase market share
- Developed programs with ownership concentrating on lender relationships for increased production
Education
High School Diploma -
University of Denver
Denver, CO06-2003
Skills
- Lender relations
- Loan Document Packages
- Funds Disbursement
- Closing Disclosure
- Title requirements
- Closing Document Preparation
- Real Estate Closing Processes
- Contracts understanding
- Proficient in 10-key
- Financial transactions expertise
- Deep knowledge of bankruptcy, foreclosure, and REO, and shortsale processes
- Title Clearance
- Microsoft Office/Google Documents
- Remote Video Conferencing
- Industry Networking
- Process Improvement
- Title requirements
- Staff Management
- Title Clearance
- Closing process expertise
- Financial analysis aptitude
- Contracts understanding
- Database Management
- Closing Disclosure
- Multi-tasking Capabilities
- Economics Understanding
- Client Counseling
- Customer Service
- Complaint Handling
- Active Listening and Learning
- Regulatory Compliance
- Legal requirements
- Notary Public Certification
- Tax Liability Calculation
- Escrow management
- Attention to Detail
- Quality Assurance
- Remote Office Availability
- Computer Skills
- Real Estate Industry Understanding
- Government Lending
- Legal Requirements
- Government Standards
- Understanding of Contracts
- Reading Comprehension
- Customer Satisfaction
- Escrow Management
- Title Requirements
- Title Document Review
- Closing Disclosures
- Analytical and Critical Thinking
- Fraud Prevention and Detection
Accomplishments
- Recognized in Top 10% of Closers in the company for 5 years prior to management promotion.
- Awarded with Zero Loss per File.
- Supervised team of six staff members.
- Awarded Rising Star
- Collaborated with team of six including ownership in the development for lender client retension program.
Certification
- Colorado Notary Public Certification
- Title Insurance License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Timeline
Closing Team Lead
Land Title Guarantee Company
05.2013 - 11.2015
Escrow Officer
Land Title Guarantee Company
05.2001 - Current
High School Diploma -
University of Denver
- Colorado Notary Public Certification
- Title Insurance License
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