Amanda Underwood
Norcross,GA
Summary
Dynamic Community Manager with a proven track record at The Columns at Oakwood, ECI Group, enhancing resident retention and fostering positive community engagement. Skilled in financial budgeting and reporting, and exceptional in problem-solving and communication. Achieved significant improvements in operational efficiency and tenant satisfaction, leveraging expertise in Yardi and CRM Flex.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Community Manager
The Columns at Oakwood, ECI Group
11.2022 - Current
- Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Monitored property budgets closely, identifying opportunities for cost savings without compromising quality standards or resident satisfaction.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Communicated effectively with owners, residents, and on-site associates.
- Ensured compliance with all federal, state, and local regulations regarding housing laws and safety codes for the protection of both tenants and property owners alike.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Managed vendor relationships to ensure quality services were provided at competitive prices.
- Monitored market trends to make informed decisions on rental pricing adjustments when necessary.
- Contributed to property''s overall curb appeal through regular site inspections and attention to detail.
- Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
- Accomplished multiple tasks within established timeframes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Produced reports about community activities to keep owners, directors, asset management and regional property managers informed.
Assistant Community Manager
First Communities Management
08.2017 - 09.2022
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Childcare Teacher
Simply the Best Academy
11.2015 - 03.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Established positive relationships with students and families.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Implemented age-appropriate curricula to meet needs of young learners.
- Utilized creative teaching strategies to engage students in classroom.
Education
GED -
Jackson High School
Jackson, MSSkills
- Yardi, CRM Flex, CRM IQ, OneSite
- Leonardo 247
- Word, Excel, Outlook
- Sight Plan, Site Audit Pro, Handy Trac, Key Track, PDQ, Paylocity, Rent Cafe, and more
- Daily operations management
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Financial budgeting and reporting
- Customer relationship management
- Payment processing
- Community engagement
- Leasing and sales
- Database management
- Business development
- Vendor management
- Price structuring
- Leasing strategy development
- Resident relations
- Property safety
- Interior renovations
- Income and expense management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
Timeline
Community Manager
The Columns at Oakwood, ECI Group
11.2022 - Current
Assistant Community Manager
First Communities Management
08.2017 - 09.2022
Childcare Teacher
Simply the Best Academy
11.2015 - 03.2017
GED -
Jackson High School