Amanda Vaddepally
Opa-locka,FL
Summary
Customer-centric professional skilled in streamlining service procedures and maximizing team productivity. Recognized for consistently delivering exceptional customer satisfaction, fostering loyalty, and driving effective retention processes. Demonstrates outstanding judgment in balancing customer, employee, and company goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Los Amigos Market
Miami, Florida
01.2021 - Current
- Prepare monthly reports on sales figures, expenses, and profits.
- Responsible for executing daily store operations, overseeing opening/closing tasks, and ensuring accurate cash handling.
- Monitor inventory levels and place orders to restock shelves.
- Establish customer service standards and monitored staff compliance.
- Update POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Handle a variety of banking activities, such as deposits and withdrawals.
- Provide efficient resolution to customer concerns.
Field Operations Manager
Alliance Health
Wynnewood, FL
10.2021 - 10.2023
- Evaluated the operational performance of field staff, offering feedback to drive improvements.
- Managed daily operations at multiple sites while ensuring adherence to quality control measures.
- Created and implemented strategies for enhancing employee appreciation.
- Carried out routine inspections, recorded data accurately, identified mechanical issues promptly and conducted necessary equipment repairs.
- Developed strategies for improving customer service experience in the field.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
Customer Service Representative
Chewy.com
Hollywood, Florida
03.2019 - 10.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained accurate records of customer interactions for future reference.
- Identified opportunities to upsell additional products or services when appropriate.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Front Desk Night Auditor
Beachwalk Resort
Hallandale, Florida
02.2018 - 03.2019
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Handled all cash transactions securely according to company policies and procedures.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Provided concierge services such as dining reservations or transportation arrangements to guests as needed.
- Coordinated with other departments such as maintenance or housekeeping when necessary.
Education
High School Diploma -
South Dade Educational Center - South Dade Skills Center
Homestead, FL04-2009
Skills
- Supply Ordering
- Operational budgeting
- Promotional planning
- Team Development
- Employee Training
- Competitor Monitoring
- POS Systems
- MS Office proficient
- Employee supervision and motivation
- Verifying data accuracy
- Document processing
- File Management
Accomplishments
- Alliance Health I promoted twice from Covid 19 Tech to Regional manager then to Field operations manager
- Beachwalk Resort employee of the month 2 months ina row
- Chewy I was recognized every week by customer for my outstanding customers service
Timeline
Field Operations Manager
Alliance Health
10.2021 - 10.2023
Store Manager
Los Amigos Market
01.2021 - Current
Customer Service Representative
Chewy.com
03.2019 - 10.2020
Front Desk Night Auditor
Beachwalk Resort
02.2018 - 03.2019
High School Diploma -
South Dade Educational Center - South Dade Skills Center