Amanda Valdes

Confirmed appointments, communicated with clients, and updated client records. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Corresponded with clients through email, telephone, or postal mail. Resolved customer problems and complaints. Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data. Compiled information from files and research to satisfy information requests. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments. Collected and distributed messages to team members and managers to support open communication and high customer service. Handled cash transactions and maintained sales and payments records accurately. Maintained confidentiality of information regarding clients and company.

Restocked supplies and submitted purchase orders to maintain stock levels. Assisted with onboarding new clients and securing paperwork completion. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Operated Take out services and Hosting services including taking orders, handling payments, and food delivery in a prompt but friendly manner. Mastered POS (point of service) Systems to handle payments ranging from 3,000 to 5,000 per shift. Provided exceptional customer service that made me succeed as a regular.

While working here, I anticipated customer needs and provided them with high quality service while upholding store standards and values to ensure customer satisfaction. I also meticulously handled POS system transactions including credit, cash, and refunds to ensure seamless and accurate cash flow.

Lovingly cleaned, played with, transported, educated, and cared for 20 kids between the ages of 4 and 10, up to 4 hours, 5 days a week. I tutored and assisted with assignments for subjects like math, science, reading, art, and history. I also fostered a safe and loving environment for a child with special needs exercising skills in patience, attention to detail, de-escalating and dedication. Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.