Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Valdez

Pueblo,CO

Summary

Dynamic and detail-oriented professional with extensive experience in front-office administration, excelling in insurance verification and client scheduling. Proven ability to enhance office efficiency and deliver exceptional customer service, while maintaining strict HIPAA compliance. Recognized for strong problem-solving skills and meticulous attention to detail in managing sensitive information.

Overview

8
8
years of professional experience

Work History

Front Office Receptionist

Associates for Psychotherapy and Education
Pueblo , CO
02.2020 - Current
  • Greet clients at the front desk, and engage in pleasant conversation while managing the check-in process.
  • Maintain, organize, and clean the front office area to create a professional and welcoming environment for visitors and employees.
  • Check the client's insurance, demographic, and health history to keep the information current.
  • Help clients complete necessary medical forms and documentation.
  • Coordinate client scheduling, check-in, check-out, and payments for billing.
  • Endure HIPAA compliance by maintaining strict confidentiality with all client records and information.
  • Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to clients.
  • Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinate appointment reminders for clients via phone calls or email notifications, reducing no-show rates.
  • Assist with insurance verification tasks, expediting the billing process for both clients and providers.
  • Improve office efficiency by organizing and maintaining accurate client files and records.
  • Reduce errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Process medical record requests as they come into the office.
  • Assist with credentialing tasks, as the therapists need.
  • Perform various administrative tasks by filing, copying, and faxing documents.

Sales Associate

Haagen Dazs
Colorado Springs, CO
08.2019 - 02.2020
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising the quality or accuracy.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Receptionist

Associates for Psychotherapy and Education
Pueblo , Colorado
02.2017 - 06.2019
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered the phone promptly and directed incoming calls to the correct offices.
  • Insurance verification and authorization requests.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payment records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

High School Diploma -

Campion Academy
Loveland, CO
05-2015

Some College (No Degree) - Medical Billing and Coding

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Insurance verification and medical record management
  • Client scheduling and data entry
  • Cash handling and HIPAA compliance
  • Customer service and communication skills
  • Office organization and multitasking
  • Problem solving and time management
  • Attention to detail

Timeline

Front Office Receptionist

Associates for Psychotherapy and Education
02.2020 - Current

Sales Associate

Haagen Dazs
08.2019 - 02.2020

Receptionist

Associates for Psychotherapy and Education
02.2017 - 06.2019

High School Diploma -

Campion Academy

Some College (No Degree) - Medical Billing and Coding

Pikes Peak Community College

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