Amanda Valentine

Shelton,WA

Summary

Operations manager recognized for driving customer satisfaction through effective management of tenant and investor accounts. Proven track record in processing updates and resolving inquiries, ensuring accuracy and timely follow-up. Strong collaborator with cross-functional teams to deliver seamless support and solutions.

Overview

years of professional experience

Work History

Asset Manager / Account Representative

Cadia Capital Group

Hood River, OR

04.2020 - 09.2025

Managed communications for hundreds of tenant and investor accounts, delivering timely and accurate responses to account questions and requests.
Handled high-volume email and phone correspondence with a focus on accuracy and professionalism.
Provided clear communication regarding balances, transactions, policies, and next steps to support strong client relationships.
Processed account updates including payment plans, billing adjustments, and contract changes while maintaining organized digital records.
Tracked open items and followed up to ensure complete resolution of issues and adherence to deadlines.
Utilized multiple database and financial platforms to document interactions, update account details, and monitor activity effectively.
Collaborated with internal teams, vendors, and on-site managers to resolve customer concerns and deliver solutions.

Executive Assistant to the CEO

Inflow Communications

Hood River, OR

06.2016 - 03.2020

Provided administrative and operational support, streamlining scheduling, correspondence, document preparation, and records management for enhanced efficiency.
Managed contracts, invoices, and service agreements, ensuring timely renewals and accurate documentation.
Served as primary liaison for vendors and contractors, facilitating effective communication and collaboration.
Coordinated inbound calls and inquiries, managing daily office operations to ensure smooth workflow.
Maintained strict confidentiality while supporting both business and personal estate operations.

Education

Completed coursework - Medical Assisting

PIMA medical institute

10-2011

Skills

Client Account Support
Customer Inquiry Resolution
Account Updates & Documentation
Financial Analysis
Financial Reporting
Project Management

CRM & Database Management
QuickBooks Mondaycom InvestNext Microsoft Office Google Workspace Rent Manager AppFolio
Cross-Team Collaboration
Professional communication
Detail-Oriented & Reliable
Microsoft Office & Google Workspace

Timeline