AMANDA VALLE
Copiague,NY
Summary
Results-driven Facilities Operations Leader and Business Owner with 5 years of experience orchestrating high-profile, campus-wide operations and maintaining operational excellence for reputable institutions. Proven expertise in comprehensive facility management, combined with full-cycle business ownership (P&L, Finance, Operations) as the owner of Island Elite Cleaning & Detailing LLC. Expert in strategic financial analysis, budget optimization, and implementing innovative technologies to enhance service delivery and client satisfaction. Adept at cross-functional team leadership, developing comprehensive training programs, and proactively managing maintenance and safety standards to drive superior facility performance and achieve institutional goals.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Island Elite Cleaning & Detailing LLC
05.2023 - Current
- Strategic & Financial Management: Oversaw all financial management functions, including budgeting, invoicing, expense tracking, and P&L analysis, resulting in improved cash flow and profitability
- Business Development & Growth: Developed and implemented successful marketing strategies and business plans that increased brand awareness and maximized revenue by identifying and capturing new market opportunities.
- Operations & Process Optimization: Managed daily operations, streamlining workflow and inventory management processes (reducing waste and controlling costs) to ensure optimal efficiency and service delivery.
- Client & Quality Assurance: Cultivated strong, lasting client relationships by providing exceptional customer service, conducting regular quality control inspections, and consulting with customers to propose optimal service solutions, resulting in repeat business and referrals.
- Team Leadership & Training: Hired, trained, and motivated a team of service staff, establishing comprehensive training programs on effective cleaning techniques and customer service practices, which led to higher employee retention.
- Vendor & Compliance Management: Negotiated contracts and established strong relationships with suppliers to secure favorable terms. Ensured full compliance with relevant regulations, maintaining all proper documentation.
Event Operations Manager
St John's University
08.2022 - Current
- Coordinated with event staff and volunteers to ensure smooth operations and a high-quality event experience.
- Sourced and hired a team of event staff to effectively manage the event.
- Conducted a financial analysis of the company's operations and identified areas of cost savings and potential growth opportunities.
- Led the planning and execution of high-profile, campus-wide events for the Office of the President, University Events Office, Admissions, and other university departments, enhancing the university's public image and student engagement.
- Managed multi-departmental teams to ensure seamless event coordination, from conceptualization through post-event evaluation, consistently exceeding stakeholder expectations.
- Optimized event budgets by strategically negotiating with vendors and suppliers, resulting in cost savings while maintaining high-quality event experiences.
- Developed and delivered comprehensive training programs for event staff, ensuring top-tier service standards, and operational efficiency.
- Cultivated strong relationships with faculty, staff, and external partners to foster collaboration and create impactful events that supported university goals.
- Spearheaded customer service initiatives, elevating the attendee experience, and boosting satisfaction levels across diverse events and audiences.
- Oversaw logistics, vendor management, and event execution for large-scale conferences, receptions, and campus ceremonies, with up to 20,000 attendees.
- Implemented innovative event technologies to streamline operations and enhance the guest experience, ensuring smooth and memorable events.
- Analyzed event feedback to continuously improve processes and exceed expectations for future events, contributing to long-term program success.
- Coordinate and manage logistics for university events, including academic ceremonies, student activities, conferences, and community outreach programs.
- Lead and oversee a team of student staff and event support personnel, ensuring smooth event execution and adherence to university protocols.
- Train and mentor student staff in event planning, customer service, and safety procedures, fostering professional development and teamwork.
- Supervise and provide guidance to the AV team, ensuring that technical requirements for events are met, including sound, lighting, and multimedia setups.
- Collaborate with university departments, external vendors, and stakeholders to ensure that event objectives and expectations are clearly communicated, and successfully executed.
- Develop and manage event timelines, budgets, and staffing plans, optimizing resources for maximum efficiency and cost-effectiveness.
- Conduct post-event evaluations to assess success, gather feedback, and implement improvements for future events.
- Ensure all events comply with university policies, including safety regulations, accessibility guidelines, and sustainability initiatives.
- Provide on-site event coordination and troubleshooting, resolving issues quickly and effectively to ensure seamless operations.
- Maintain an inventory of event-related equipment and supplies, coordinating regular maintenance and replacements as necessary.
- Support marketing and promotional efforts by assisting in event advertising, social media coordination, and visual presentations.
Events Supervisor
KBS/American Maintenance
04.2021 - 08.2022
- Provided emotional support to players, helping them to cope with on-field challenges
- Coordinated and organized company events and meetings, ensuring smooth execution and on-time completion
- Oversaw set up and break down all tables and chairs in a quick and efficient manner, ensuring that all events started and ended on time
- Wrote detailed reports on field activities and findings
- Assisted with the setup and tear down of special events, resulting in a 75% reduction in time and labor spent on event preparation
- Assisted in the planning and organization of company events and meetings, ensuring successful execution
- Assisted with event planning and execution, resulting in successful and well-attended events
- Assisted with the setup of event venues, including setting up furniture, decorations, and audio/visual equipment
- Troubleshot technical issues and provided on-site technical support
- Coordinated with vendors to ensure timely delivery of materials and supplies
- Supervised and managed a team of 15-40 staff members to ensure tasks were completed on time and within budget
- Ensured the safety and security of guests, staff, and vendors throughout the event
- Monitored event budgets and tracked expenditures to ensure cost-effectiveness
- Set up and maintained audio and visual equipment to ensure clear sound and visuals for event attendees
- Collaborated with event planners to ensure smooth operations and customer satisfaction
- Operated lighting, staging, and special effects equipment to create an immersive event atmosphere
- Worked with cross-functional teams to identify and resolve conflicts, resulting in increased team cohesion and morale
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity
- Trained and supervised a team of employees, resulting in a 100% reduction in errors and a 100% improvement in customer satisfaction ratings
- Developed and implemented safety protocols and procedures, resulting in a 100% decrease in workplace accidents and injuries
- Leveraged data and analytics to identify areas of improvement and increase operational efficiency
- Developed and implemented effective customer service protocols, resulting in a 100% increase in customer satisfaction ratings
- Monitored and managed team performance and productivity, resulting in an increase in output
- Developed and maintained positive relationships with customers, suppliers, and other stakeholders
- Developed and implemented effective strategies for team collaboration and communication, resulting in a 100% increase in productivity
- Conducted regular feedback sessions with team members to identify areas for improvement and provide guidance on career development
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Resolved conflicts between team members and facilitated discussion to reach consensus
- Assigned tasks based on individual strengths and weaknesses, resulting in improved team collaboration and effectiveness
- Implemented a system for tracking and reporting on team performance, providing key insights for management
- Facilitated team meetings and brainstorming sessions to encourage creativity and open dialogue
- Evaluated team members' performance and provided constructive feedback to ensure continuous improvement
Cleaner/Supervisor
American Maintenance
04.2019 - 04.2021
- Greeted customers in a friendly and professional manner
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
- Ensured that all areas were well-stocked with necessary supplies, such as toilet paper and sanitizers, especially for COVID cleaning contracts (MTA/FDNY/St. John's University)
- Implemented a cleaning schedule that reduced the time required to clean the facility
- Developed and implemented a comprehensive health and safety plan that reduced the risk of workplace accidents
- Installed and maintained automated cleaning equipment, resulting in reduction in the labor costs associated with cleaning (ex: Diversy cleaning solution dispensers. etc)
- Maintained an inventory of supplies and equipment, resulting in reduction in operating costs
- Kept public restrooms and kitchen areas sanitary and organized
- Ensured safe and secure storage of cleaning products and supplies to prevent damage or misuse
- Developed and implemented an efficient cleaning routine that reduced the time required to clean a building or MTA bus
- Developed and enforced safety protocols and procedures to ensure a safe working environment
- Coordinated a team of 15-30 cleaners to efficiently complete daily tasks and meet deadlines
- Monitored and assessed staff performance, providing feedback and guidance on areas for improvement
- Developed a system for tracking customer feedback that enabled the company to identify and address customer complaints quickly
- Developed client relationships that resulted in a customer retention rate of 6 years +
- Managed a team of 15-30 employees, resulting in the successful completion of all projects on time and within budget
- Developed an efficient workflow system that improved employee productivity
- Performed and supervised deep cleaning duties such as shampooing carpets, polishing furniture, and steam cleaning upholstery
- Supervised special cleaning projects, such as deep cleaning and window washing
- Developed an efficient cleaning schedule that allowed for thorough cleaning of all areas of the building in less time
Education
HS Diploma - General Studies
Walter G O'Connell Copiague High School
Copiague, NY06.2024
Medical Laboratory Certification - Medical Laboratory Assisting
Wilson Tech Boces
Dix Hills06.2014
Skills
- Decision Making
- Critical thinking and problem solving
- Adaptability
- Computer Skills
- Microsoft PowerPoint
- Microsoft Excel
- Leadership
- Ability to Work in a Team
- Ability to Work Under Pressure
- Effective Time Management
- Customer Service
- Creative Problem Solving Skills
- Multitasking Skills
- Excellent Communication Skills
- Project Management Skills
Details
Queens, NY, United States
Timeline
Owner/Operator
Island Elite Cleaning & Detailing LLC
05.2023 - Current
Event Operations Manager
St John's University
08.2022 - Current
Events Supervisor
KBS/American Maintenance
04.2021 - 08.2022
Cleaner/Supervisor
American Maintenance
04.2019 - 04.2021
Medical Laboratory Certification - Medical Laboratory Assisting
Wilson Tech Boces
HS Diploma - General Studies
Walter G O'Connell Copiague High School