Amanda VanDusen
Plainwell,MICHIGAN
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed across roles at McDonald's and Walmart. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional verbal communication and staff management skills. Achieved significant improvements in team performance and service delivery through effective conflict resolution and customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
09.2021 - Current
- Defined clear targets and objectives and communicated to other team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Staff Member
Casa La Parot
05.2019 - 08.2020
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Took care of birds, i.e. feeding, cleaning cages, grooming
Associate
Walmart
05.2018 - 09.2018
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Crew Member
McDonald's
09.2017 - 05.2018
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Associate of Arts - Psychology
University of Phoenix
Online06.2015
High School Diploma -
Otsego High School
Otsego, MI06.1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Patient restraint
- Medication Administration
- Vaccine administration
- Post Operative Care
- Tick Removal
- Parasite control
- Animal restraint
- Animal Handling
- Customer Service
- Leadership Qualities
- Customer interaction
- Cash Handling
- Customer Engagement
- Decision-Making
Certification
- Veterinary Assistant Penn Foster June, 2002
Timeline
Manager
McDonald's
09.2021 - Current
Staff Member
Casa La Parot
05.2019 - 08.2020
Associate
Walmart
05.2018 - 09.2018
Crew Member
McDonald's
09.2017 - 05.2018
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
Otsego High School
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