Amanda Van Hook
Mukilteo,WA
Summary
Detail-oriented police officer with a focus on crisis intervention and incident documentation. Committed to implementing effective strategies that strengthen community safety and improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Police Officer
City of Lake Stevens
Lake Stevens, Washington
09.2024 - Current
- Conduct regular patrols to maintain public safety, and deter criminal activity.
- Implement crisis intervention strategies to de-escalate potentially volatile situations.
- Document incidents meticulously to ensure accurate record-keeping and reporting.
- Author comprehensive reports detailing arrests and incidents for departmental records.
- Protect citizens by preventing crime, enforcing laws, and apprehending suspects.
District Coordinator
Emerald City Athletic Club
Everett, WA
08.2023 - 08.2024
- Evaluated program effectiveness and recommended improvements to enhance outcomes.
- Streamlined reporting processes, improving data accuracy for timely decision-making.
- Assessed staff performance and provided feedback to support professional development.
- Analyzed data from assessments to identify areas of improvement in customer retention.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Completed documentation, reports and spreadsheets of financial information.
Customer Experience Manager
Pushpay
Redmond , WA
08.2022 - 09.2023
- Evaluated performance metrics to identify trends and areas for enhancement in services.
- Facilitated cross-department collaboration to enhance customer experience initiatives.
- Conducted feedback analysis to inform product development and enhance service offerings.
- Streamlined onboarding processes, improving new customer transition experiences.
- Managed customer relationship management (CRM) systems to monitor interactions and gather feedback.
VP, Deposit Operations Manager
First Fed
Port Angeles, Washington
08.2021 - 08.2022
- Managed daily deposit processing operations, ensuring compliance with regulatory standards and accuracy in transactions.
- Implemented quality control initiatives, resulting in enhanced accuracy and reliability of deposit transactions.
- Led team leadership development programs that improved employee engagement and performance.
- Conducted risk assessments to identify vulnerabilities within deposit operations, recommending targeted mitigation strategies to strengthen processes.
VP, Deposit Operations Manager
Sound Community Bank
Seattle , WA
01.2019 - 08.2022
Education
High School Diploma -
Archbishop Murphy
Everett, WASkills
- Crisis intervention
- Law enforcement
- Report writing
- Effective communication
- Performance evaluation
- Relationship building and management
Affiliations
Board Member- Clothes for Kids
Timeline
Police Officer
City of Lake Stevens
09.2024 - Current
District Coordinator
Emerald City Athletic Club
08.2023 - 08.2024
Customer Experience Manager
Pushpay
08.2022 - 09.2023
VP, Deposit Operations Manager
First Fed
08.2021 - 08.2022
VP, Deposit Operations Manager
Sound Community Bank
01.2019 - 08.2022
High School Diploma -
Archbishop Murphy