Amanda Vanover
Clarksville,TN
Summary
A seasoned professional with a proven track record at Doubletree By Hilton, I excel in deep cleaning and customer service, ensuring guest satisfaction and adherence to health standards. My leadership as a Property Manager and Supervisor showcases my ability to train staff effectively and improve operational efficiencies, contributing to a 20% increase in guest approval ratings. Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Doubletree By Hilton
Nashville, TN
08.2024 - 12.2024
- Communicated with customers about requests for additional supplies or cleaning services.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Communicated with maintenance team on damages to repair.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Waxed and polished wood furnishings to restore faded appearance.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Scrubbed kitchen appliances, countertops and fixtures.
- Followed safety procedures when handling hazardous materials.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Organized closets with hangers for guests' clothing items.
- Reported damage or theft of hotel property to management.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Assisted in laundry services including washing, drying, and folding linens.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Emptied trash receptacles throughout the property.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported any maintenance issues or damage to supervisors immediately.
- Disinfected telephones, light switches and other frequently touched objects.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Cleaned building floors by sweeping, mopping and scrubbing.
Housekeeper
embassy suites of troy
Troy, MI
04.2022 - 08.2024
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Changed bed linens and towels, tidied up rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected furniture for damage or stains in between guest stays.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Scrubbed kitchen appliances, countertops and fixtures.
- Followed safety procedures when handling hazardous materials.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sanitized all areas of the hotel lobby and public restrooms.
- Reported damage or theft of hotel property to management.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Emptied trash receptacles throughout the property.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Provided information about hotel services upon request from guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Disinfected telephones, light switches and other frequently touched objects.
Property Manager
Blue Moon Resort
Oscoda, MI
01.2020 - 12.2022
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Processed evictions when necessary in accordance with state laws and procedures.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Compiled and conveyed operational and financial data to regional manager.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Completed lease applications and verifications, notifying prospects of results.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Collected monthly assessments, rental fees, deposits and payments.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Met with clients to negotiate management and service contracts.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Built relationships with service vendors and submitted associated billing statements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
Supervisor
SUBWAY®Restaurants
Detroit , MI
01.2017 - 10.2019
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Responded to customer questions regarding products, prices and availability.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented new operational procedures, increasing efficiency.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
High School Diploma -
Dondero High
Royal Oak, MI01-2002
Skills
- Restroom detailing
- Deep cleaning
- Safe cleaning with chemicals
- Linen replacement
- Linen replenishment
- Cleaning techniques
- Dusting
- Ergonomics and safety training
- Customer service
- Dish preparation
- Staff training
- Room preparation
- Product knowledge
- Deep cleaning expertise
- Health and safety compliance
- Basic maintenance
- Cleaning methods
- Kitchen cleaning
- Interior window washing
- Towel replenishment
- Mopping and sweeping
- Cleaning light fixtures
- Vacuuming
- Detail-oriented
- Mopping and buffing floors
- Upholstery care
- Sanitization techniques
- Interior and exterior cleaning
- Laundry management
- Chemical handling
- Ironing clothing
- Cleaning bathrooms
- Housekeeping
- Guest amenity replenishment
- Washing windows
- Folding clean laundry
- Closet detailing
- Teamwork
- Customer-oriented
Certification
- sevsafe
Timeline
Housekeeper
Doubletree By Hilton
08.2024 - 12.2024
Housekeeper
embassy suites of troy
04.2022 - 08.2024
Property Manager
Blue Moon Resort
01.2020 - 12.2022
Supervisor
SUBWAY®Restaurants
01.2017 - 10.2019
High School Diploma -
Dondero High