Amanda vanPage

• Provided excellent customer service while accepting payments, discussing and managing payments, and assisting with any other financial aspect of a clients case.
• Manually applied any special hold payments on a daily basis.
• Reported information acquired from numerous meetings back to the team.
• Tracked and assisted with training of new system and/or document updates to the team.
• Record and transcribe legal proceedings as required.

• Performed daily maintenance of loan applicant database.
• Effectively managed more than 100 delinquent business and personal client accounts.
• Directed specific questions to appropriate branch personnel.
• Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
• Secured payments by following up with customers which disregarded promise to pay.
• Collected company information and developed PowerPoint presentations for use in monthly board reports.
• Delivered prompt, accurate and excellent customer service.
• Managed all bank repossession properties including any cleaning, restoration, and sales following possession.

• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Provided expert financial advice on mortgage and both educational and personal loans.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Performed daily maintenance of loan applicant database.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Conducted daily sales and collections calls utilizing exemplary customer service.

Training Specialist

• Managed various training courses by developing curriculum, manuals and any other required documents.
• Cross-trained on cash advance devices and continued training end users in new applications.
• Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
• Developed complete training programs and led training using expert learning techniques.
• Educated, coached and mentored new hires in multiple positions.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
• Trained employees on new software with minimum level of frustration and training friction.

National Booth Manager

• Generated reports detailing project information and predictions.
• Met operational objectives by establishing qualified staff, promoting adherence to gaming regulations and providing outstanding customer service.
• Conducted all staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
• Oversaw daily operations of a gaming business, including approximately 150 employees across 10 remote locations.
• Streamlined operational efficiencies by coordinating staff development and succession planning.
• Managed scheduling for 150 employees to ensure optimal productivity.
• Engaged professionally with cashier's and customers to build rapport and nurture relationships.