Amanda Van Wyk
Grimes,IA
Summary
Over 20 years experience in customer service!
Motivated individual with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach. Meticulous and
detail-oriented with excellent observational and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Coordinator
Acumen Benefit Advisors
02.2023 - 01.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Improved overall team productivity by implementing best practices in organization and time management.
- Took inventory and ordered supplies for office as needed.
Server /Assistant Manager
Pour Choices
02.2022 - 01.2023
- Welcomed and greeted guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction.
- Displayed enthusiasm and promoted excellent service to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Associate
American Equity Investment Life Insurance
09.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests
Nursing Student
Des Moines Area Community College
08.2018 - 08.2021
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked alongside experienced nursing professionals to learn new procedures.
- Researched different diagnoses to become familiar with presentation and treatment protocols.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Met academic standards and expectations to maintain school enrollment.
- Stored and frequently referenced course syllabi, also noting instructor contact information.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
Associate Teacher
Johnston Community School District
08.2016 - 08.2020
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Helped lead teacher set up and manage classroom.
- Supervised learning groups of students in classroom stations.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Watched and documented behaviors for use in identifying areas in need of support.
Education
Nursing
Des Moines Area Community College
Ankeny, IAHigh School Diploma -
Ankeny High School
Ankeny, IA05.2003
Skills
- Attention to Detail
- Critical Thinking
- Compassionate and Caring
- Problem-solving skills
- Excellent people skills
- Relationship building
- Professional demeanor
- Social perceptiveness
- Exceptional customer service
- Positive Attitude and Energetic
- Making Appointments
- Organization and Efficiency
Certification
- CNA - Certified Nurse Assistant
Timeline
Account Coordinator
Acumen Benefit Advisors
02.2023 - 01.2024
Customer Service Associate
American Equity Investment Life Insurance
09.2022 - 12.2022
Server /Assistant Manager
Pour Choices
02.2022 - 01.2023
Nursing Student
Des Moines Area Community College
08.2018 - 08.2021
Associate Teacher
Johnston Community School District
08.2016 - 08.2020
Nursing
Des Moines Area Community College
High School Diploma -
Ankeny High School
- CNA - Certified Nurse Assistant
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