Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Van Wyk

Grimes,IA

Summary

Over 20 years experience in customer service!

Motivated individual with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach. Meticulous and

detail-oriented with excellent observational and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Coordinator

Acumen Benefit Advisors
02.2023 - 01.2024
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Took inventory and ordered supplies for office as needed.

Server /Assistant Manager

Pour Choices
02.2022 - 01.2023
  • Welcomed and greeted guests.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Resolved guest and employee complaints to maintain complete customer satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Customer Service Associate

American Equity Investment Life Insurance
09.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests

Nursing Student

Des Moines Area Community College
08.2018 - 08.2021
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Followed school and classroom policies, regulations, dress codes and schedules.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Researched different diagnoses to become familiar with presentation and treatment protocols.
  • Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Met academic standards and expectations to maintain school enrollment.
  • Stored and frequently referenced course syllabi, also noting instructor contact information.
  • Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.

Associate Teacher

Johnston Community School District
08.2016 - 08.2020
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Helped lead teacher set up and manage classroom.
  • Supervised learning groups of students in classroom stations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Watched and documented behaviors for use in identifying areas in need of support.

Education

Nursing

Des Moines Area Community College
Ankeny, IA

High School Diploma -

Ankeny High School
Ankeny, IA
05.2003

Skills

  • Attention to Detail
  • Critical Thinking
  • Compassionate and Caring
  • Problem-solving skills
  • Excellent people skills
  • Relationship building
  • Professional demeanor
  • Social perceptiveness
  • Exceptional customer service
  • Positive Attitude and Energetic
  • Making Appointments
  • Organization and Efficiency

Certification

  • CNA - Certified Nurse Assistant

Timeline

Account Coordinator

Acumen Benefit Advisors
02.2023 - 01.2024

Customer Service Associate

American Equity Investment Life Insurance
09.2022 - 12.2022

Server /Assistant Manager

Pour Choices
02.2022 - 01.2023

Nursing Student

Des Moines Area Community College
08.2018 - 08.2021

Associate Teacher

Johnston Community School District
08.2016 - 08.2020

Nursing

Des Moines Area Community College

High School Diploma -

Ankeny High School
  • CNA - Certified Nurse Assistant
Amanda Van Wyk