Amanda Vasquez
Anaheim,CA
Summary
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Homewood Suites Anaheim Convention
2021.04 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Agent
Marriott LAX
2018.09 - 2020.10
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Receptionist
Pacifica Senior Living
2011.11 - 2016.11
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Interacted with residents and visitors by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Bachelor of Arts - Hospitality Management
Cal Polytechnic University
Pomona, CA05.2020
Associate of Arts - Business And Technology
Chaffey College
Rancho Cucamonga, CA07.2016
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Multi-Phone Line System
- Typing 45 wpm
- Detail Oriented
- Leadership
- Time Management
- Verbal Communication Skills
Timeline
Front Desk Supervisor
Homewood Suites Anaheim Convention
2021.04 - Current
Front Desk Agent
Marriott LAX
2018.09 - 2020.10
Receptionist
Pacifica Senior Living
2011.11 - 2016.11
Bachelor of Arts - Hospitality Management
Cal Polytechnic University
Associate of Arts - Business And Technology
Chaffey College
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